Redbubble Questions & Answers

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Here’s what consumers have asked with answers from Redbubble staff and previous consumers.

158 questions answered
10% answered in 1 day
Question:

I did not get my item from redbubble which i ordered> than month ago. tried to contact. no answer. how to reach you and to get money back?

Answer:

Hi Audrone, We're very sorry to hear your order hasn't turned up! Have you tried contacting us through our Help Center? https://rdbl.co/1U2Lt4p Its the quickest way to get assistance. Once we hear from you, we'll get right to work. Looking forward to sorting this out.

By Red B., CS Team
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Question:

Redbubble tracking says my product has shipped, but ups tracking says it hasn't left yet i ordered it a week ago

Answer:

Hi Kiet, Thanks for reaching out! Have you submitted a request through our help center? It's the best way to get the information about your order's whereabouts. Follow this link here to get started: https://rdbl.co/1AidyKE Hope to hear from you soon!

By Red B., CS Team
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Question:

Heard people not getting stuff on time but i never got an answer about the stickers quality. is the copy good and stuff and not pixels?

Answer:

Hi there, Thanks so much for submitting your question! Because all of the works you see are owned by independent artists all over the world, how their work is displayed is entirely up to them. We provide resources and set file size requirements to ensure every product looks just as great in person as it does on the site. Before placing any order, we recommend taking a good look at the previews on the work page. This is the best representation of what those stickers will look like when they arrive at your doorstep. Hope this clears things up for you! Let us know if you still have questions.

By Red B., CS Team
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Question:

How long for shipments to deliver ?

Answer:

Hi Sarah, Thanks for reaching out! This really depends not only on where your order is going, but the products ordered as well. Please check out the following article for more information --> http://rdbl.co/2nfa87X Do let us know if you have any other questions! Warmest wishes, Redbubble

By Red B., CS Team
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Question:

I ended up a your site after getting a "410 gone" glitch when looking up https://www.redbubble.com/.../21999411-goldenhar-syndrome-awareness. the shirts caught my eye on google images and wanted to know more about the products that are sold to raise awareness on the syndrome.. can u help or point me to the right direction??

Answer:

Hi Anna, Thanks for getting in touch with us! Redbubble is a dynamic marketplace and the products and designs on the site are regularly reviewed and frequently change. To find a design you're looking for, we recommend using the search bar on our homepage. It's the best way to find something that really speaks to you! If you have any other questions, please let us know. We're happy to help! Warmest wishes, Redbubble

By Red B., CS Team
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Question:

22% of the distribution ratings were one or two stars and stated problems with delivery or lost orders. this is a high rate of issues. any improvement? also if an order is placed does the customer receive a confirming e-mail that contains an order number and a contact phone number to resolve any issue?

Answer:

Hi Robert, Thanks for getting in touch with us. We'd be happy to clear this up here! It's true that mishaps may occur when orders are in route to their destination. However, we're happy to report that we only receive delivery inquiries for less than 3% of all orders. Once your order is successful, you will receive an Order Confirmation email including the order number. At this time, we do not offer phone support in all locations. However if you have questions, you're more than welcome to respond to the Order Confirmation email you received or you can submit a request through our Help Center in the link below: https://help.redbubble.com/hc/en-us If you have any additional questions, please let us know! Warmest wishes, Redbubble

By Red B., CS Team
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Question:

"your" answer via a third party service was inadequate. i should not have to contact you or some other troll to order a t-shirt from your website. the right response is to answer directly from your organization and not some third party outfit that refers you back to redbubble. then, the answer should deal with the situation. why can't you get the order into your cart? gee, that seems basic. you say i can order stuff as anon member. go order a tri blend t-$#*! axe capital logo in navy blue 2xl and tell me if you can get the item into your cart. at this point, i don't even care about the shirt. i'm offended by your amateurism. i order stuff all the time online and your website is terrible. i am suspecting that some or many of your positive comments are planted. you also have a lot of negatives about cheap items, bad sizing, and order mistakes. get your act together before you screw up your australian stock exchange ipo.

Answer:

Hey Bill, We sincerely apologize that our support hasn't been top-notch. Here's an article that goes into detail about placing an order on Redbubble - http://rdbl.co/placeanorder. Also, we strongly suggest trying a different browser or clearing your browser's cache and cookies. We have a troubleshooting article that's a good reference for any browser problems you may be experiencing - http://rdbl.co/troubleshoot. If these articles aren't useful, then we are always available via our help center. Thanks for stopping by and hope to see you on Redbubble in the future!

By Red B., CS Team
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Question:

Hello i purchased several prints from your site at least a month ago and have not received them, also did not receive any sort email confirmation but credit card was charged. could someone help me with this please instead of me writing a scathing review of redbubble.

Answer:

Oh no! A member of our support team would be happy to look into this for us. May I ask if you can contact us here: http://rdbl.co/contact Thanks!

By Red B., CS Team
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Question:

Got confirmation of order on thursday but noticed my order still hasn't been manufactured yet and today tuesday, still not been manufactured yet? says 24-48 hours for manufacture would like to know what the problem is thank u.

Answer:

Hi Louise! A member of our support team would be happy to look into this for us. may I please ask if you can contact us here: http://rdbl.co/contact with your Redbubble order number?

By Red B., CS Team
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Question:

I tracked my order and it was supposed to be delivered a week ago. i can't find an email or phone number for customer service. how do i contact them?

Answer:

Hi Judie, We're sorry to hear that! Please reach out to us through this link here: https://help.redbubble.com/hc/en-us/articles/203024315 We're looking forward to straightening this out for you!

By Red B., CS Team

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