Redbubble Questions & Answers

Here’s what consumers have asked with answers from Redbubble staff and previous consumers.

158 questions answered

10% answered in 1 day

Question:

Can i call redbubble in the usa with my question Can i call redbubble in the usa with my question

Answer:

Hi David! We're afraid that we don't have a phone number for our support team at this point in time, but you're more than welcome to get in touch via the below link so we can help answer any questions you have! http://rdbl.co/contact

By Red B., CS Team over a year old

Question:

Hello! i just placed an order, #7223188. i am very excited to receive my shirts. i just read some reviews on this site, and i have to admit that i am somewhat concerned. could you please confirm the following? - even though the shirts are made in bangladesh, are they still sweat shop free? - i doubt that by charging the price you are asking for the shirts that the quality is poor. could you please tell me what materials they are made of? - are the prints really 6'' too low, for example on the belly button of my shirt, as one of the reviewers mentioned? i wouldn't appreciate that, obviously! thank you very much. one thing that does come back often is your excellent customer service. i look forward to your reply. best regards, stephane Hello! i just placed an order, #7223188. i am very excited to receive my shirts. i just read some reviews on this site, and i have to admit that i am somewhat concerned. could you please confirm the following? - even though the shirts are made in bangladesh, are they still sweat shop free? - i doubt that by charging the price you are asking for the shirts that the quality is poor. could you please tell me what materials they are made of? - are the prints really 6'' too low, for example on the belly button of my shirt, as one of the reviewers mentioned? i wouldn't appreciate that, obviously! thank you very much. one thing that does come back often is your excellent customer service. i look forward to your reply. best regards, stephane

Answer:

Hi Stephane! -We can confirm that our t-shirt provider, Bella + Canvas, is sweatshop free and WRAP certified. You can read a little more about their WRAP certification over this way: https://www.bellacanvas.com/wrap-certification -All of our t-shirts are 100% ringspun cotton (except for heather grey colours, which are 10% polyester) -The works you see on Redbubble are provided by independent artists and designers, and we leave it up to them to determine where they'd like prints to be placed. Sometimes this means that they may not be where some customers would prefer them! We hope that helps to answer your questions. If you have any further concerns, just let our support team know over this way and they'll be happy to help: http://rdbl.co/contact

By Red B., CS Team over a year old

Question:

Hi! just ordered a t-shirt for my dad, in chehalis, wa... it's a bd present, so could you please expedite the order? some of the reviews i am reading about your company are scary. i hope my order goes thru as hoped... thank you! karen order # 7206143 Hi! just ordered a t-shirt for my dad, in chehalis, wa... it's a bd present, so could you please expedite the order? some of the reviews i am reading about your company are scary. i hope my order goes thru as hoped... thank you! karen order # 7206143

Answer:

Hi Karen! It looks like your order was placed successfully - however, we're afraid that we're not able to expedite orders after they've been shipped. We have some estimated shipping times at the below link, and if you have any further questions or concerns we've chucked in a link to contact our support team as well! http://rdbl.co/shipping http://rdbl.co/contact

By Red B., CS Team over a year old

Question:

Redbubble.com charged me twice for the same order! how do i contact them so they fix this issue? none of their customer service questions allow me to do so. Redbubble.com charged me twice for the same order! how do i contact them so they fix this issue? none of their customer service questions allow me to do so.

Answer:

Hi Taylor! You can use this form and fill out your issue in the description - that way our support team can sort things out for you ASAP! http://rdbl.co/change

By Red B., CS Team over a year old

Question:

Can you guarantee a tough phone case isn't going to break if i take care of it? i'd like to get at least a year out of it, preferably two. Can you guarantee a tough phone case isn't going to break if i take care of it? i'd like to get at least a year out of it, preferably two.

Answer:

Yep! You shouldn't have any issues - if you do, you're more than welcome to get in touch with our support team over this way: rdbl.co/contact

By Red B., CS Team over a year old

Question:

I placed an order a week ago and the order has never shipped, but i've been charged. my emails questioning it have been ignored and i'm thoroughly disappointed because up until now i've never had a problem. I placed an order a week ago and the order has never shipped, but i've been charged. my emails questioning it have been ignored and i'm thoroughly disappointed because up until now i've never had a problem.

Answer:

Hi Victoria! We're sorry to hear about this, and we'll be sure to help sort things out for you. If you've contacted our support team via this link you should hear back from them very soon: rdbl.co/contact

By Red B., CS Team over a year old

Question:

Do you have coupon codes? Do you have coupon codes?

Answer:

Hi Trent! We'd recommend keeping an eye on our Facebook page or mailing list for any coupon codes - you can sign up to our mailing list over this way: http://www.redbubble.com/p/108-email-subscription

By Red B., CS Team over a year old

Question:

Where is my order 6604212

Answer:

Hi Kate! It looks like Daniel was able to get in touch to help sort things out - if you have any further issues, just let him know and he'll be happy to help!

By Red B., CS Team over a year old

Question:

I cannot find any info on a order i placed, but my pay pal account was debited. I cannot find any info on a order i placed, but my pay pal account was debited.

Answer:

Hi Margaret! Could you please contact our support team over this way so they can investigate and sort things out for you? http://rdbl.co/contact

By Red B., CS Team over a year old

Question:

Do the tough iphone cases do their job well? Do the tough iphone cases do their job well?

Answer:

Hi Horeja! The tough cases indeed do their job well. :) They have an all over protection, as well as keeping your gadget extra stylish!

By Red B., CS Team over a year old

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