Rakuten Questions & Answers

2,173 reviews

Ask a question

Here’s what consumers have asked with answers from Rakuten staff and previous consumers.

83 questions answered

28% answered in 1 day

Question:

I forgot to go through beats with an online purchase. is there any way to fix that?

Answer:

I'm sorry, Jennifer but it is not possible for Ebates to earn credit for your order after the fact.

By Max C. over a year old

Question:

Does this work in anada Does this work in anada

Answer:

Yes, and we also have Ebates.ca.

By Max C. over a year old

Question:

Having problem linking address with ebates big fat check. Having problem linking address with ebates big fat check.

Answer:

We are here to help. Here is a link to our customer service. http://www.ebates.com/help/customer_care/other.htm

By Max C. over a year old

Question:

I just noticed some of my purchases haven't been credited to my account. what should i do? i have all the order confirmations i have received. I just noticed some of my purchases haven't been credited to my account. what should i do? i have all the order confirmations i have received.

Answer:

Hi Glenda, You can use this link to report any missing Cash Back to us. We are here to help. http://www.ebates.com/help/customer_care/wheresmycashback.htm

By Max C. over a year old

Question:

Yes how long does it usually take to get your cash back Yes how long does it usually take to get your cash back

Answer:

Hi Jamie, 1 to 5 days depending on the store where you shopped.

By Max C. over a year old

Question:

I made several large christmas purchases off amazon and being new to ebates, i don't think i went there through your site. is there any way to get credit after the fact?

Answer:

Hi Sandra, It is not possible for Ebates to earn credit for your order after the fact.

By Max C. over a year old

Question:

I have placed 2 orders through ebates from my computer, those transactions have yet to show up on my pending purchases. i have made 2 purchases using ebates app and have instantly gotten the cash back on my ebates dashboard... did i do something wrong when purchasing from computer? I have placed 2 orders through ebates from my computer, those transactions have yet to show up on my pending purchases. i have made 2 purchases using ebates app and have instantly gotten the cash back on my ebates dashboard... did i do something wrong when purchasing from computer?

Answer:

Hey Christy, you can use this link to report any missing Cash Back to Ebates. They respond very quickly. http://www.ebates.com/help/customer_care/wheresmycashback.htm

By Mike H. over a year old

Question:

Why are they ignoring me now? no explanation... Why are they ignoring me now? no explanation...

Answer:

Hi Tom, My direct address is facebookhelp@ebates.com. We can help you better by email. Please send me a message so that we know what account to look at. Thank you.

By Max C. over a year old

Question:

Do you have to shop on ebates to get cash back or can u put the receipt in from the to get money back? Do you have to shop on ebates to get cash back or can u put the receipt in from the to get money back?

Answer:

HI Robin, To earn Cash Back you will need to use the Ebates.com website, Ebates Mobile App or have the Ebates Button installed on your web browser.

By Max C. over a year old

Question:

I referred a person and did not get the credit b/c she signed up with a different email address, other than the one i sent her the link on… but clicked through the link first? how do i get her linked to my account? I referred a person and did not get the credit b/c she signed up with a different email address, other than the one i sent her the link on… but clicked through the link first? how do i get her linked to my account?

Answer:

Hi Ali, We can change it for you. Please use this link to send us the details. http://www.ebates.com/help/customer_care/other.htm

By Max C. over a year old

12345678...11

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Rakuten Questions & Answers

I forgot to go through beats with an online purchase. is there any way to fix that? I forgot to go through beats with an online purchase. is there any way to fix that?

Does this work in anada Does this work in anada

Having problem linking address with ebates big fat check. Having problem linking address with ebates big fat check.

I just noticed some of my purchases haven't been credited to my account. what should i do? i have all the order confirmations i have received. I just noticed some of my purchases haven't been credited to my account. what should i do? i have all the order confirmations i have received.

Yes how long does it usually take to get your cash back Yes how long does it usually take to get your cash back

Why are they ignoring me now? no explanation... Why are they ignoring me now? no explanation...

Do you have to shop on ebates to get cash back or can u put the receipt in from the to get money back? Do you have to shop on ebates to get cash back or can u put the receipt in from the to get money back?

Can’t see your question? Ask to get answers from the Rakuten staff and other customers.

I forgot to go through beats with an online purchase. is there any way to fix that?