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Raffaello Network Questions & Answers

204 reviews
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Here’s what consumers have asked with answers from Raffaello Network staff and previous consumers.

71 questions answered
11% answered in 1 day
Question:

Hello raffaello, i'm a costumer of yours and im currently waiting on the following order 791357. since i order id been patiently waiting since i was told that it could take 2-3 business days or longer, but its been 6 business days and still no respond. i hope that everything could become clear when it comes to the transaction procedure and the waiting time that should be taken. i still have faith on this website and hoping that everything could come out as expected, thank you and ill be waiting on a respond.

Answer:

Hello Christian, your order has been canceled as per your request. Kind regards

By Maxime G.,
Question:

Answer:

Hello Eden, may I have your order number?

By Maxime G.,
Question:

Answer:

Hello Julia, we have sent you an email.

By Maxime G.,
Question:

Answer:

Hello Zhe! I have answered directly to your review.

By Maxime G.,
Question:

Answer:

Hello Cherry, please use the following link to place your order: http://www.raffaello-network.com/english/

By Maxime G.,
Question:

When is your boxing day sale starts?

Answer:

Our winter sale is on! It started on December 23.

By Maxime G.,
Question:

Hello, on 02/12/2015 i made the order number 768337, already paid and up to now i did not get back. i've sent messages, i tried calling, but do not respond. please, i need to know about my request. ana beatriz.

Answer:

Hello Ana! Did you pay the boleto?

By Maxime G.,
Question:

I have placed order 766898 on cyber monday (8 days ago). i have used this site before and they have been great but this time i have not received any replies to my two emails or whatsapp messages and no one answers the phone and i am not sure what is going on. i know they are busy but surely customers need to be replied to, even via an automated email that says that they are exceptionally busy. i am very keen on receiving this order before i travel by the end of the week as some of the items are xmas gifts

Answer:

Hello Sharif! Sorry for the delay. We will ship your order today. I have also sent you an email. Please check your mail box. Kind regards

By Maxime G.,
Question:

Hi, are all the clothes sold on your site genuine? i purchased what i was led to believed to be a moschino t-shirt, it arrived in a plain brown jiffy bag, no authenticity certificate and company called "velmar" on wash label. please explain. thanks, a concerned customer.

Answer:

Hello! All the products we sell are 100% genuine. We are a legitimate Italian company and it is against Italian laws to sell replicas. I am a bit concerned about what you are telling me. Could you please send some pictures of what you received to customerservice@raffaello-network.com?

By Maxime G.,
Question:

Hey, i ordered jacket four days ago and have not receieved any info yet. order number: 766481 thanks

Answer:

Hello! We sent you an email yesterday at the following address:aidan.10@live.ie

By Maxime G.,

Can’t see your question? Ask to get answers from the Raffaello Network staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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