Raffaello Network Questions & Answers

Here’s what consumers have asked with answers from Raffaello Network staff and previous consumers.

71 questions answered

11% answered in 1 day

Question:

I ordered a kenzo t-shirt.they said my order was flagged as fraudelent and the money hasn't been sent back to my account. I ordered a kenzo t-shirt.they said my order was flagged as fraudelent and the money hasn't been sent back to my account.

Answer:

Hello Njabulo, if your order was flagged as fraudulent by our security system, the charging authorization we got from your bank was canceled. It takes between 2 days and 2 weeks for the money to be in your account again. For further information please check the following article https://en.wikipedia.org/wiki/Authorization_hold

By Maxime G., over a year old

Question:

I want to refund a item i purschased yesterday, how can i do? I want to refund a item i purschased yesterday, how can i do?

Answer:

Hello! Please send me your order number and I will cancel it.

By Maxime G., over a year old

Question:

My lovely people,i'm interested in buying few stuff from this site!it looks so interesting but how can i ensure that the product isn't fake?thank you! My lovely people,i'm interested in buying few stuff from this site!it looks so interesting but how can i ensure that the product isn't fake?thank you!

Answer:

Hello Lydia, we are a legitimate Italian Company that works only with Licensed Distributors. We are in business since 1998. Please note it is agains the law to sell replicas.

By Maxime G., over a year old

Question:

Hey raffaello network, i've ordered a gucci scarf from you, but never got a "your item is now sent" e-mail. this is why i'm skeptical :( Hey raffaello network, i've ordered a gucci scarf from you, but never got a "your item is now sent" e-mail. this is why i'm skeptical :(

Answer:

Hello Nebojsa, please contact our customer service with your order number so that we can check what is going on. https://www.raffaello-network.com/english/contact-us.php

By Maxime G., over a year old

Question:

I do see on your website you deliver world wide, my question is do you deliver in south africa and how long with it take? I do see on your website you deliver world wide, my question is do you deliver in south africa and how long with it take?

Answer:

Hello Ntsika, we do deliver to South Africa and it takes one week for you to receive the order.

By Maxime G., over a year old

Question:

How long do they take to credit the money since it's their fault they didn't have a bag i ordered? no reply to emails and calls.. How long do they take to credit the money since it's their fault they didn't have a bag i ordered? no reply to emails and calls..

Answer:

Hello Kausar, It can take up to 2 weeks for the money to get back on your account.

By Maxime G., over a year old

Question:

How long does it take to ship to nigeria? How long does it take to ship to nigeria?

Answer:

It takes roughly one week for you to receive the order.

By Maxime G., over a year old

Question:

How true is this site ? any garranty? How true is this site ? any garranty?

Answer:

Hello Olaide, we are a legitimate Italian company based in Turin, we are in business since 1998

By Maxime G., over a year old

Question:

If this a real site? If this a real site?

Answer:

It is Darleen! We are a legitimate Italian company.

By Maxime G., over a year old

Question:

Hi i was wondering does miu miu fit true to size? Hi i was wondering does miu miu fit true to size?

Answer:

Hello Mafalda, Miu Miu run true to size, except for the sneakers that run a little big.

By Maxime G., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Raffaello Network Questions & Answers

I ordered a kenzo t-shirt.they said my order was flagged as fraudelent and the money hasn't been sent back to my account. I ordered a kenzo t-shirt.they said my order was flagged as fraudelent and the money hasn't been sent back to my account.

I want to refund a item i purschased yesterday, how can i do? I want to refund a item i purschased yesterday, how can i do?

Hey raffaello network, i've ordered a gucci scarf from you, but never got a "your item is now sent" e-mail. this is why i'm skeptical :( Hey raffaello network, i've ordered a gucci scarf from you, but never got a "your item is now sent" e-mail. this is why i'm skeptical :(

I do see on your website you deliver world wide, my question is do you deliver in south africa and how long with it take? I do see on your website you deliver world wide, my question is do you deliver in south africa and how long with it take?

How long do they take to credit the money since it's their fault they didn't have a bag i ordered? no reply to emails and calls.. How long do they take to credit the money since it's their fault they didn't have a bag i ordered? no reply to emails and calls..

How long does it take to ship to nigeria? How long does it take to ship to nigeria?

How true is this site ? any garranty? How true is this site ? any garranty?

If this a real site? If this a real site?

Hi i was wondering does miu miu fit true to size? Hi i was wondering does miu miu fit true to size?

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