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Here’s what consumers have asked with answers from PromGirl staff and previous consumers.
We accept returns! You can receive a refund less 10% restocking fee or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 7 days of receiving your order. Please note that all items marked "Sale" and "Store Credit Only" can only be returned for store credit. Please see the Returns page on our site for the full policy or contact us with any questions!
That would depend on the dress you're referring to and your measurements! In regards to size, we highly recommend that you have someone else take your measurements in inches for accuracy. Click on the words "size guide" located next to the size options and follow the designers instructions. Enter your measurements and compare to the chart provided. If your measurements fall between sizes, some of our customers choose the larger size. If you do this, please check with a seamstress to see if this dress can be altered. Please remember that each designer has their own sizing standards, so check each designers size chart!
The international shipping option is $38 for the first item and can take 2-7 business days from when the dress ships. You can select the color and size of the dress to see the availability of the item you would like to order! NOTE: All International shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. Please view our shipping page for more information and contact us with any questions you might have!
We're an authorized retailer of the designer dresses we sell and not a scam site! We are located in the US and would be happy to speak with you by phone or chat if that would make you feel more comfortable. Please note our Privacy Policy is also located on our site to share how any information is used and how it is protected!
We accept returns! You can receive a refund less 10% restocking fee or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 7 days of receiving your order. Please note that all items marked "Sale" and "Store Credit Only" can only be returned for store credit. The full return policy can be found on our site and we're available by phone, email, or chat if you have any questions!
Hello! In regards to size, you will need to compare her measurements to the size chart provided from the designer for each dress. You must consider her body type and the style of the dress. The size chart will highlight where each measurement falls on the chart but it is merely a guide to assist you in selecting the size that is best for you. For this specific item, it looks to recommend a size Small and the hollow to hem measurement for this model in style LP-27094 is about 59 inches.
The international shipping option is $38 for the first item and can take 2-7 business days from when the dress ships. NOTE: All International shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. Please view our shipping page for more information and contact us with any questions you might have!
Hello! It will depend on the availability of the dress you select. If you place the order today, 12/5, select a dress that states "In Stock: Ships next business day!" when you select the color and size, and you use the US 1 business day shipping, it should ship out tomorrow, 12/6 and arrive on 12/7. Please contact our customer service if you need any assistance placing an order!
