PromGirl Questions & Answers

Hello! Yes, we're an authorized retailer of the designer dresses we sell and it will be an authentic Sherri Hill item!

If an exchange is available, it can be sent back for another size within 7 days of receiving the dress. Shipping will depend on your location. Please note final sale items cannot be returned or exchanged. If you have questions about your specific order, please contact our customer service with your order number and we'd be happy to help!

It would depend on your location, the item and the current import rate. Unfortunately your country collects that fee for importing, it is not charged by our company so we're not able to provide an amount.

It would depend on the availability of the dress and the shipping option you choose! A dress that states "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and arrive in the shipping time you select! If it states "due to ship" it should ship out on the date provided and then arrive in the shipping time you choose. The free US ground shipping option can take up to 3-7 business days to arrive from when it ships and we offer other shipping options on our site!

The US ground shipping can take up to 3-7 business days to arrive from when the dress ships out! You can view the availability of any dress by selecting the color and size. Contact us if you have any further questions and we'd be happy to help!

In most cases, formal dress will run smaller than casual clothing sizes. In regards to size, you will need to compare your measurements to the size chart provided from the designer for each dress. You must consider your body type and the style of the dress. The size chart is merely a guide to assist you in selecting the size that is best for you. Sometimes a dress might need alterations for the perfect fit. Also, provided on each size chart is a YouTube video to display how to have your measurements taken if needed!

You will have 14 days from the day your package is delivered to request a return authorization number! You can visit our Returns page on our site for more information or contact us with any further questions!

Of course! Our return policy states: You can receive a refund or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 14 days of receiving your order. Please note that all items marked "Sale" and "Store Credit Only" can only be returned for store credit. You can also visit our Returns page on our site or contact us with any further questions!

All international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges and can vary depending on the item and your location. Please note that your country collects those fees for importing; it is not charged by our company.

It would depend on the availability of the dress and the shipping option you choose. Please select the color and size of the dress you're interested in to view the availability and you can view our shipping options on the Shipping page. For Canada, there is an expedited method that can take up to 2-5 business days and a standard method that can take up to 5-9 business days from when the dress ships. Contact us if you have any further questions and we'd be happy to help!