PromGirl Questions & Answers

Here’s what consumers have asked with answers from PromGirl staff and previous consumers.

143 questions answered

13% answered in 1 day

Question:

My daughter tried a dress on in a store. i have found it much cheaper on this website. is it the actual brand i would be ordering from your website and not a remake? My daughter tried a dress on in a store. i have found it much cheaper on this website. is it the actual brand i would be ordering from your website and not a remake?

Answer:

Dresses from our site will be the designer original; not a remake or replica item! If you need any assistance confirming the designer or brand of an item on our site, please contact us and we'd be happy to help!

By Customer S., Customer Relations Team Leader over a year old

Question:

Hey i was inquiring about the material you guys use? is it top notch just like the pictures? because in the reviews, this woman said the material was low quality not like the pictures? i wish some people would post pictures of their dresses when they came in? Hey i was inquiring about the material you guys use? is it top notch just like the pictures? because in the reviews, this woman said the material was low quality not like the pictures? i wish some people would post pictures of their dresses when they came in?

Answer:

We are an authorized retailer of the designer dresses we sell so they will be as pictured! If, for any reason, you are not satisfied when the item arrives, please contact us right away. We'd be happy to assist you with a return!

By Customer S., Customer Relations Team Leader over a year old

Question:

How long does shipping take on a order of an item that states in stock? How long does shipping take on a order of an item that states in stock?

Answer:

A dress that states "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and arrive in the shipping time you select! The free US ground shipping option can take up to 3-7 business days. You can view all of our shipping methods on our site and please feel free to contact us if you need any assistance!

By Customer S., Customer Relations Team Leader over a year old

Question:

How long will it take to ship to australia? How long will it take to ship to australia?

Answer:

When an item arrives will depend on the availability of the dress! Please select the color and size of any dress to view when it can ship out. The international expedited shipping option can take 2-7 business days to arrive from when the dress ships. Contact us if you have any further questions and we'd be happy to help!

By Customer S., Customer Relations Team Leader over a year old

Question:

Im worried my dress isnt going to get here in time, my mom messaged them 3 times and no one has responded yet. does anyone know if they will upgrade me to express shipping since its still being tailored? this is my first time buying from them and possibly my last :/

Answer:

Unfortunately we do not tailor any of the items we sell on PromGirl.com. If your order was placed on our site, please contact us directly and we would be happy to help!

By Customer S., Customer Relations Team Leader over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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