PromGirl Questions & Answers

Here’s what consumers have asked with answers from PromGirl staff and previous consumers.

143 questions answered

13% answered in 1 day

Question:

Do you deliver to anchorage alaska? is there expedited service

Answer:

We do ship to Alaska! There is a 2-3 business day option for $30 or 1-2 business day option for $40. Please see our shipping page for the full information and contact us with any questions!

By Customer S., Customer Relations Team Leader over a year old

Question:

I ordered a prom dress 4 weeks ago, and have yet to receive it or hear from this company, any idea on how to talk to someone?? I ordered a prom dress 4 weeks ago, and have yet to receive it or hear from this company, any idea on how to talk to someone??

Answer:

We are available by phone, email, and chat on our site! Unfortunately, due to posting guidelines, we are not able to provide the contact information. Please feel free to contact us directly or message us with your order number and we'd be happy to help!

By Customer S., Customer Relations Team Leader over a year old

Question:

I'm looking to order my prom dress soon and i have been failed by many other sites. is your service acceptable and trustworthy to make me look good? I'm looking to order my prom dress soon and i have been failed by many other sites. is your service acceptable and trustworthy to make me look good?

Answer:

Yes, we're a trustworthy site located in the US! All of the dresses on our site are designer originals and we do not sell any replica dresses. Please feel free to contact us if you would like to speak with a representative or if you have any further questions. We'd be happy to help!

By Customer S., Customer Relations Team Leader over a year old

Question:

Just wondering if this is a legitimate website. ive been scammed before when buying a dress online. Just wondering if this is a legitimate website. ive been scammed before when buying a dress online.

Answer:

We are a legitimate website and we're located in the US. Please feel free to view our privacy policy on our site and contact us if you have any questions! We're available by phone, email, or chat!

By Customer S., Customer Relations Team Leader over a year old

Question:

How does it fit average sized girls? im a 38 in the busy, but have wide hips. does it stay true to the size or no? How does it fit average sized girls? im a 38 in the busy, but have wide hips. does it stay true to the size or no?

Answer:

In regards to size, you will need to compare your measurements to the size chart provided from the designer for each dress. You must consider your body type and the style of the dress. The size chart will highlight where each measurement falls on the chart but it is merely a guide to assist you in selecting the size that is best for you. Sometimes a dress might need alterations for the perfect fit. Also, provided on each size chart is a YouTube video to display how to have your measurements taken if needed! Please also note the measurement for your bust will not be your bra size, but instead the measurement for the largest part of your bust.

By Customer S., Customer Relations Team Leader over a year old

Question:

Why are the dresses so cheap? is the quality lower? Why are the dresses so cheap? is the quality lower?

Answer:

All of the dresses are designer original items! We base the prices on the manufacturers' suggested retail price but we do have many dresses that are on sale as well!

By Customer S., Customer Relations Team Leader over a year old

Question:

My daughter is in between sizes. medium is too big in chest but too small in the waist, any suggestions? My daughter is in between sizes. medium is too big in chest but too small in the waist, any suggestions?

Answer:

Ultimately that is up to you! The size chart provided is from the designer to help you select the best size. It is often much easier to have the larger size altered to fit if possible. Please note we have also provided a video on our site to show how measurements are to be taken. Contact us if you have any further questions and we'd be happy to help!

By Customer S., Customer Relations Team Leader over a year old

Question:

My daughter is in between sizes. medium is too big in chest area but too small in waste. any suggestions? My daughter is in between sizes. medium is too big in chest area but too small in waste. any suggestions?

Answer:

Ultimately that is up to you! The size chart provided is from the designer to help you select the best size. It is often much easier to have the larger size altered to fit if possible. Please note we have also provided a video on our site to show how measurements are to be taken. Contact us if you have any further questions and we'd be happy to help!

By Customer S., Customer Relations Team Leader over a year old

Question:

I want to order a dress from here and im a size 6 but when i did the measurements, it told me to get a size 12. should i go off that or order my size?

Answer:

Ultimately the size you choose is up to you! The size charts provided are from the designer to be used as a guide. It will recommend a size to accommodate the largest measurement so sometimes a dress might need alterations for the perfect fit. You may want to have your measurements taken again if possible. Please contact us if you have any further questions!

By Customer S., Customer Relations Team Leader over a year old

Question:

Is this an legit website ? i wanted to no because i didn't want to order my prom dress and it don't come. Is this an legit website ? i wanted to no because i didn't want to order my prom dress and it don't come.

Answer:

We are a legitimate website! We're located in the US and an authorized retailer of the designer dresses we sell! Please contact us if you have any further questions and we'd be happy to help.

By Customer S., Customer Relations Team Leader over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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