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Here’s what consumers have asked with answers from PromGirl staff and previous consumers.
That is a gorgeous dress by Splash from the designer Landa! We're an authorized retailer of the designer items we sell. If you have any questions for us, please contact our customer service department or chat with us on our site and we would be happy to help!
Yes, the dresses on our site are originals from the designer and we do not make any replica items! Please note that there are size charts provided for each dress because the sizing will vary by designer. Also, provided on each size chart is a YouTube video to display how to have your measurements taken. Please contact our customer service if you have any further questions or concerns and we would be happy to assist you!
We're an authorized retailer so the dresses are as pictured! We also accept returns! You can receive a refund less 10% restocking fee or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 7 days of receiving your order. Please note that all items marked "Final Sale" are not returnable and items marked "Store Credit Only" can be returned for store credit only. Please note international customers are responsible for any custom or import fees associated with their order as they are charged by your country. Please contact us if you have any further questions and we would be happy to help!
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." See our full policy located on our "Returns" page. Please note the store credit can take 5-10 business days to be available from when it is received back to us. If the event is soon, please contact us and we would be happy to provide another option! We have been in contact with you about this order and we look forward to further assisting you!
We are located in the U. S! Our call center is in Delaware and our in stock dresses ship from New Jersey. Items marked "Due to Ship" ship directly from the designers warehouse located across the US. We're an authorized retailer of the designer dresses so where they are made can vary. If you have any further questions, please contact our customer service department and we would be happy to help!
It would depend on the availability of the dress and the shipping option you choose. A dress that states "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and arrive in the shipping time you select! If it states "due to ship" it should ship out on the date provided and then arrive in the shipping time you choose. If you have any questions about a specific dress, please contact our customer service with the style number, color and size and we would be happy to help!
The products on our site are from the designer or manufacturer listed! When ordering, there is an option for free US ground shipping. If shipping to a physical address in the US we can provide a return shipping label for $8 or you can use the method of your choice. We hope you love your purchase, but if you are not satisfied, we accept returns for a refund less a 10% restocking fee or for a full store credit as long as it is not marked final sale! Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. See our full policy located on our "Returns" page. Please contact us by phone, email, or chat if there is anything we can assist you with!
We are a legitimate site that sells designer dresses! When you receive a dress would depend on the availability of the item and the shipping option you choose. A dress that states "In Stock: Ships next business day!" should ship out the next business day and arrive in the shipping time you select. Please contact us directly if you have any questions or would like assistance placing an order. We would be happy to help!
