PromGirl Questions & Answers

Here’s what consumers have asked with answers from PromGirl staff and previous consumers.

143 questions answered

13% answered in 1 day

Question:

Hi i'm would like to order my daughters prom dress but i have been scammed before. her prom is in 3 weeks. is this sight official i would like to talk to someone before ordering. Hi i'm would like to order my daughters prom dress but i have been scammed before. her prom is in 3 weeks. is this sight official i would like to talk to someone before ordering.

Answer:

Hello! We're located in the US, an authorized retailer of the designer dresses, and a Google Trusted Store. Please feel free to call, email or chat with us and we'd be happy to answer any questions you might have!

By Customer S., Customer Relations Team Leader over a year old

Question:

Are the dresses authentic sherri hill dresses or dresses made to look like sherri hill dresses? i have tried on several sherri hill dresses and want to make sure i am ordering an actual sherri hill dress Are the dresses authentic sherri hill dresses or dresses made to look like sherri hill dresses? i have tried on several sherri hill dresses and want to make sure i am ordering an actual sherri hill dress

Answer:

We are an authorized retailer of the designer dresses by Sherri Hill and they are all original items! If you visit their website, you can click on "Find A Store" at the top, then enter the zip code "19709" to view our site. Please feel free to contact us directly if you have any further questions and we would be happy to help!

By Customer S., Customer Relations Team Leader over a year old

Question:

If i ordered a dress today and i live in australia, would it arrive before the 30th april? If i ordered a dress today and i live in australia, would it arrive before the 30th april?

Answer:

Unfortunately we would not be able to guarantee the dress could arrive before April 30th when shipping internationally. A dress that states "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and arrive in 2-7 business days with the international expedited shipping method. We apologize for any inconvenience! Please feel free to contact us if you have any further questions!

By Customer S., Customer Relations Team Leader over a year old

Question:

If the size is a bit small is there room to have it altrered

Answer:

In regards to size, you will need to compare your measurements to the size chart provided from the designer for each dress. You must consider your body type and the style of the dress. The size chart will highlight where each measurement falls on the chart but it is merely a guide to assist you in selecting the size that is best for you. Please be sure to consult with a local seamstress for any information on altering a dress!

By Customer S., Customer Relations Team Leader over a year old

Question:

Are there any picture reviews of prom girl dresses

Answer:

Unfortunately the dress reviews on our site do not yet have the option to include a photo, but it should be available soon! Some customers do choose to leave a picture in a wall post on our Facebook. Please contact us if you have any questions!

By Customer S., Customer Relations Team Leader over a year old

Question:

Will i get my dress before may 7th? Will i get my dress before may 7th?

Answer:

When a dress arrives will depend on the availability of the dress and the shipping option you choose. A dress that shows "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and arrive in the shipping time you select! If it states "due to ship" it should ship out on the date provided and then arrive in the shipping time you choose. Please contact us by phone, email, or chat if you have any questions and we would be happy to help you! If you already have an order, please message us the order number and we can take a look!

By Customer S., Customer Relations Team Leader over a year old

Question:

Do the sizes run big or small? Do the sizes run big or small?

Answer:

The sizing will not necessarily run big or small because the size charts can vary but they often run smaller than casual clothing sizes. In regards to size, you will need to compare your measurements to the chart provided from the designer for each dress. You must consider your body type and the style of the dress. The size chart will highlight where each measurement falls on the chart but it is merely a guide to assist you in selecting the size that is best for you. Sometimes a dress might need alterations for the perfect fit. Also, provided on each chart is a YouTube video to display how to have your measurements taken if needed!

By Customer S., Customer Relations Team Leader over a year old

Question:

I would like to order a dress for prom and was wondering would it get here by 4/16/2016 cause that's the day of prom and i do not have a dress yet

Answer:

When you get a dress would depend on the availability of the dress and the shipping option you choose. A dress that states "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and arrive in the shipping time you select! If it states "due to ship" it should ship out on the date provided and then arrive in the shipping time you choose. Please contact us by phone, email, or chat if you have any questions and we would be happy to help!

By Customer S., Customer Relations Team Leader over a year old

Question:

Daughter just received her prom dress. she had tried the dress on in a bridal boutique. the bridal store only carried a size 2, in the dress. so, she ordered the exact same dress, in a size 2, from promgirl. the dress doesn't come close to fitting. she just tried the bridal shop dress on 7 days ago and has not gained an ounce. the dress is a "final sale" and we thought nothing could go wrong. we have called the bridal shop and confirmed the size, they only had 1 size in this dress. so, now what to do. i would like to understanding how an authentic dress is so far off in a size. can you help with an exchange for a larger size? thank you. Daughter just received her prom dress. she had tried the dress on in a bridal boutique. the bridal store only carried a size 2, in the dress. so, she ordered the exact same dress, in a size 2, from promgirl. the dress doesn't come close to fitting. she just tried the bridal shop dress on 7 days ago and has not gained an ounce. the dress is a "final sale" and we thought nothing could go wrong. we have called the bridal shop and confirmed the size, they only had 1 size in this dress. so, now what to do. i would like to understanding how an authentic dress is so far off in a size. can you help with an exchange for a larger size? thank you.

Answer:

Each item on our site is an original, authentic dress from the designer listed. Unfortunately we do not have a way of verifying the dress at the local store was from the same designer. We would be happy to look into your order if you can please message us with your order number. Thank you!

By Customer S., Customer Relations Team Leader over a year old

Question:

What if my dress doesn't look good on me, will i be able to return it easily and get a refund? What if my dress doesn't look good on me, will i be able to return it easily and get a refund?

Answer:

We accept returns! You can receive a refund less 10% restocking fee or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 7 days of receiving your order. Please note that all items marked "Final Sale" are not returnable and items marked "Store Credit Only" can be returned for store credit only. For more detailed information please visit the returns page on our site or contact us if needed. We'd be happy to help!

By Customer S., Customer Relations Team Leader over a year old

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