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Why is my order saying that its held up for review and why did I get an email saying wrong address. The bank said they never denied a charge and obviously thats the right address. Confused if the order is secured or not and if not, I need to know because I need to buy elsewhere as I need them next week.

asked by Heather E. on 8/29/15

1 Answer
Thumbnail of user richardc100

This happened to me as well. I simply sent them an email indicating the address, the one I listed as shipping, was the same as my billing address. The address fields call for a House Name, which we don't have in the States, and that seems to be the holdup for transactions from the States to the UK site as there is no house name for us. The UK site won't allow you to continue without entering something in that field and when you do, it doesn't match the address with the credit card company. A simple email explaining such to Pro Direct clears it immediately.

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