Very disappointed, an item I purchased was cancelled. How do I contact the seller to ask why it was cancelled?

asked by sharon w. on 11/10/15

5 Answers
Thumbnail of user sr137

Take it with a grain of salt. Alot of Poshmark sellers are on other sites posting the same item. If it sells on their other site for more $$$ then they cancel on You. But still write the seller & ask why. I had a seller cancel on Me because She was actually in the hosp for 2 weeks & couldn't mail it out. I wrote Her then 2 weeks later She had been home from the hospital. She explained Her situation & posted it again so I could buy it. So situations do happen on Poshmark. Just beware of the scammers. & don't trade. Alot of sellers have traded. Some were good but most weren't. Lots of fake things are also being sold on Poshmark. Fake Betsey Johnson jewelry, Fake MK jewelry, so I would steer away from jewelry.

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Thumbnail of user chasitys1

First did you buy this product from the seller? If so to find her name first remember to put the@ sign before her name then she should pop up. Next you can't always trust a seller on poshmark always check the ratings on other sales she made did she get 5 star ratings which is the highest rating you can get from a buyer also check for feedback comments on those ratings it will tell you rather she/he ships on time if they are courteous and helpful ect. NEXT THE LAST RESORT WOULD BE TO CONTACT POSHMARK COUSTOMER CARE AND MAKE A REPORT AND HOPEFULLY THEY CAN HELP RESOLVE THE ISSUE. BUT BEFORE YOU DO THAT IF YOU FIND HER AND YOUR CONVERSATION BETWEEN THE 2 OF YOU ARE STILL ON THERE LIKE COMMENTS ECT. TAKE SNAPSHOTS AND SEND THOSE WITH YOUR COMPLAINT AS WELL ANYTHING WITH PROOF WILL HELP YOU GET THIS RESOLVED. I HOPE THIS HELPS IF YOU HAVE ANY OTHER QUESTIONS PLEASE FEEL FREE TO ASK. GOOD LUCK AND IM SORRY FOR YOUR FINDING OUT ABOUT POSHMARK THE HARD WAY. THERE IS ALOT ABOUT THE WAY THE SITE IS RAN IT MAKES IT EASY FOR PEOPLE TO GET TAKEN ADVANTAGE OF WAY TO EASILY.

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Thumbnail of user monicab35

Unfortunately, I've also had cancelled orders and it can be frustrating. A responsible seller will apologize and give an explanation but as others have shared you can always comment/ask questions on the listing.

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Thumbnail of user jeanettek1

Oh if a SELLER cancel an order theirs nothing you can do about it you will have youre money automatically refuded back into your account within 7 business days i been on this app for about a year now the seller either sold the item on another app or change their mind about selling the item but you can ask them why they cancel the sell i hope i asked youre question come visit my closet

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Thumbnail of user savannahf2

You can comment on the listing for the item that you purchased.

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