Popreal Questions & Answers

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Here’s what consumers have asked with answers from Popreal staff and previous consumers.

103 questions answered
14% answered in 1 day
Question:

I ordered $70 worth of clothing on 4/9/17 and still nothing has arrived. crazy!!

Answer:

Hi Marywe are sorry for the inconvenience caused to you, could you pls tell us your Cellphone number or order number or your register account to our email customer service which is service@popreal.com. We will have a further checking for you right now

By Maggie Q.,
Question:

How long does shipping take? i ordered since 2 weeks and my stuff still not shipped ? i'm traveling to my home country very soon

Answer:

Hi salama, we are sorry for the Inconvenience caused to you, do you mind to tell me your order No.? Let me have a further checking for you right now, and we will send the detail information through the email.

By Maggie Q.,
Question:

Hi i have ordered some items.may i know how long it takes roughly to reach singapore?

Answer:

Hi Zhang, for Singapore, we provide the Super Savings service: Order processing: 3-7 working days. Order delivery: 7-14 working days. The items you ordered will reach you within 20 working days. And the Express Shipping service: Order processing: 3-7 working days. Order delivery: 5-6 working days. The items you ordered will reach you within 13 working days.

By Maggie Q.,
Question:

Do you have cash on delivery???

Answer:

I am sorry now we only accept the payment by Paypal and credit card, and they would transfer the price into the local currency once you pay for it.

By Maggie Q.,
Question:

Swindlers!!! dont buy from them anything !!! bad quality delivery problems and very rude customer service

Answer:

Hi antony f., sorry for the inconvenience, if you do not satisfied with our product, could you please pm us your order number, we will try our best to help you and for the delayed customer service, because of time difference, we apologize and we promise we will provide a proper solution for you, thank you.

By Maggie Q.,
Question:

I would like to place an order but would need the clothes before may 3, could you let me know an estimated arrival period before i place this order? thank you! kim

Answer:

Hi Tahee, we are sorry for the inconvenience caused to you, could you pls tell us your order number or your register account to our email customer service which is service@popreal.com? We will have a further checking for you right now

By Maggie Q.,
Question:

I have called and left a message about my order. i used a coupon code but when it took my money my coupon was not applied. i am also trying to check the status of my order (split order) and it says that payment is still processing. however, the payment has processed in my checking account as of 2 days ago. how long does it usually take to receive the order? can i get my money back for the difference from the coupon that was not applied to my purchase?

Answer:

Hi Hannah G, could you please PM us, we will provide you a proper solution, do not worry, thank you.

By Maggie Q.,
Question:

Hi how many days you take to deliver to uae-aabu dhabi

Answer:

Hi Boutheina, we provide the Super Savings service: Order processing: 7-10 days. Order delivery: 10-20 days. The items you ordered will reach you within 30 days.and the Express Shipping service: Order processing: 7-10 days. Order delivery: 5-6 days. The items you ordered will reach you within 20 days.if you have any problem, please let us know, thank you.

By Maggie Q.,
Question:

I'm looking to order a mother/ daughter matching dress, and even the extra large mom size says 30 in. for the bust. is that really the biggest size? are these mom dresses only for teeny people? i'm 5'7" and wear a 36c. any recommendations?

Answer:

Hi Bethany, Thanks for your love for Popreal. We have the detailed length for the Mom & Kids items, below is the link for you, hope you can find someone you love. One more thing, for the mom and kids items, you need to choose the size and color separately and add it to your chart, the price is only for one item. Https :// www.popreal. Com/products/page/4847ed35-2a69-4488-a101-840b4351eb17/Mommy%20%26%20Me/none/none/1

By Maggie Q.,
Question:

How long does it normally take for a spit order express to be received. my daughters birthday is the 13th of april and i would like to know if i will have her outfit in time

Answer:

Hi Christina W, could you please tell us your order number? We will check the details for you, thank you.

By Maggie Q.,

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Typical questions asked:
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