Popreal Questions & Answers

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Here’s what consumers have asked with answers from Popreal staff and previous consumers.

103 questions answered
14% answered in 1 day
Question:

Hello pls help me. i will like to know when i will recieve my order # 5158416 that i paid since july 19th 2017. pls what is happening?

Answer:

Dear customer, for your order 5158416, we have already sent the shipping information to your yahoo e-mail, please check and confirm, thank you.

By Maggie Q.,
Question:

How do their shoes run? my daughters foot is exactly 6 inches and they have 3 different shoe sizes for 6 inches

Answer:

Hi, our shoes size is the inner length of the shoes and the shoes size 13.5 means the inner length of the shoes is 13.5 cm. When you click one size, it will transfer to Inch size below the centimeter size. Thank you.

By Maggie Q.,
Question:

Hi just wondering the shoe sizes confusing

Answer:

Hi, our shoes size is the inner length of the shoes and the shoes size 13.5 means the inner length of the shoes is 13.5 cm. When you click one size, it will transfer to Inch size below the centimeter size. Thank you.

By Maggie Q.,
Question:

I am having a hard time getting my tracking number from them, they said i would be getting a email but i have yet to receive it.. how can i get that ?

Answer:

Dear customer, we are sorry for the inconvenience, could you please pm us your order number, we will help you check, thank you.

By Maggie Q.,
Question:

Ho long does it take to deliver with standard shipping?

Answer:

Hi neha, we provide the Super Savings service: Order processing: 7-10 days. Order delivery: 10-20 days. The items you ordered will reach you within 30 days. And the Express Shipping service: Order processing: 7-10 days. Order delivery: 5-6 days. The items you ordered will reach you within 20 days.

By Maggie Q.,
Question:

Good day, do you deliver orders to lebanon? have a nice day

Answer:

Yes, we ship worldwide, if you have any question, please feel free to contact us, thank you.

By Maggie Q.,
Question:

Does it ship to toronto, canada? to a po box or home address is ok? how long does it take and any extra taxes associate with it? thanks

Answer:

Hi Evelyne, we ship worldwide, PO box and home address, both are ok, we provide the Super Savings service: Order processing: 7-10 days. Order delivery: 10-20 days. The items you ordered will reach you within 30 days.and the Express Shipping service: Order processing: 7-10 days. Order delivery: 5-6 days. The items you ordered will reach you within 20 days. For the taxes, it depends on the policy of your country, thank you.

By Maggie Q.,
Question:

Are these clothes made in the usa?

Answer:

Hi Joanne, we are located in HongKong and we ship items from China, thank you.

By Maggie Q.,
Question:

How long it take for my order to be shipped

Answer:

Dear customer, if you have already made an order, please pm us your order number, we will help you check, thank you.

By Maggie Q.,
Question:

How long does shipping take?

Answer:

Dear customer, if you have already made an order, please pm us your order number, we will help you check, thank you.

By Maggie Q.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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