Popreal Questions & Answers

Dear, we are so sorry for messaged delayed, we have already sent e-mail to you, thank you.

Dear, the processing of the order is 3-5 days, the shipping need 7-14 days, please do not worry, we will help you check first, please provide us your order number? Or please send us e-mail service@popreal.com, we will reply you as soon as possible, thank you.

Dear, could you please message us your order number? We will sent the statue of your order to your e-mail, thank you.

Dear customer, could you please send your order number and the return reason to service@popreal.com, our customer service will help you solve your problem and send you our returning policy, thank you.

Dear customer, we are so sorry for your problem, but the quality of our item is depend on our supplier, but the situation you said is rarely, the items get the permission to ship out after three times quality checking, so it will take 5-7 days, and the shipping usually take 7-14 days, but for some remote areas, the shipping may take s little longer time, if you have any question, you could feel free to contact us, thank you.

Dear, could you please tell us your problem, or just send e-mail to service@popreal.com, we will try our best to help you, thank you.

Dear, could you please tell us your order number? We will help you check, thank you.

Dear customer, for your order 5158416, we have already sent the shipping information to your yahoo e-mail, please check and confirm, thank you.

Hi, our shoes size is the inner length of the shoes and the shoes size 13.5 means the inner length of the shoes is 13.5 cm. When you click one size, it will transfer to Inch size below the centimeter size. Thank you.

Hi, our shoes size is the inner length of the shoes and the shoes size 13.5 means the inner length of the shoes is 13.5 cm. When you click one size, it will transfer to Inch size below the centimeter size. Thank you.