Popreal Questions & Answers

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Here’s what consumers have asked with answers from Popreal staff and previous consumers.

103 questions answered

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Question:

I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back? I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back?

Answer:

Would you please offer us your order number so that we can solve your problem as soon as possible?

By Maggie Q., over a year old

Question:

Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order?

Answer:

Dear Customer, one item of your order has been dispatched to you. The tracking number is LX776460690CN and you can track via http://www.17track.net/en. The other item is ready in our warehouse, waiting for being packaged. We will arrange shipment to you as soon as possible.

By Maggie Q., over a year old

Question:

I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped? I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped?

Answer:

Your order has been checked and all the items are ready in our warehouse now. We will arrange shipment to you as soon as possible. You will receive a shipping notification email once your order is dispatched. Please do not worry and wait patiently.

By Maggie Q., over a year old

Question:

I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back. I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back.

Answer:

Would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.

By Maggie Q., over a year old

Question:

Were is my order ?? no: p304736 Were is my order ?? no: p304736

Answer:

You order is being processed currently. The shipment will be arranged in first priority once all items are ready for delivery. You will receive a shipping notification email after your package is sent out.

By Maggie Q., over a year old

Question:

I want to cancel my order. i haven't been charged yet but i need it canceled. i also want a refund on my previous order which never arrived I want to cancel my order. i haven't been charged yet but i need it canceled. i also want a refund on my previous order which never arrived

Answer:

Would you please offer us your order number?

By Maggie Q., over a year old

Question:

I would like to get info on my order #p280541. i ordered jan 26,2018 and it doesn't even say it's shipped yet. I would like to get info on my order #p280541. i ordered jan 26,2018 and it doesn't even say it's shipped yet.

Answer:

We have checked this order and sent your order status to your gmail address, please check your inbox then let us know if anything you need our assistance :)

By Maggie Q., over a year old

Question:

What does it mean awaiting receipt? they received my payment and they got my money on my credit card. What does it mean awaiting receipt? they received my payment and they got my money on my credit card.

Answer:

Would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation.

By Maggie Q., over a year old

Question:

Hi!.i ve ordered some wrong sizes on 16 of feb.is it too late to change some orders?nr order p297432. Hi!.i ve ordered some wrong sizes on 16 of feb.is it too late to change some orders?nr order p297432.

Answer:

We have checked this order and sent your order status to your gmail address, please check your inbox then let us know if anything you need our assistance :)

By Maggie Q., over a year old

Question:

I ordered a dress more than 2 weeks ago. it has not arrived at my address. the credit card has been charged. will it still arrive? I ordered a dress more than 2 weeks ago. it has not arrived at my address. the credit card has been charged. will it still arrive?

Answer:

Would you please offer us your order number?

By Maggie Q., over a year old

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Popreal Questions & Answers

I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back? I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back?

Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order? Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order?

I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped? I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped?

I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back. I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back.

Were is my order ?? no: p304736 Were is my order ?? no: p304736

I want to cancel my order. i haven't been charged yet but i need it canceled. i also want a refund on my previous order which never arrived I want to cancel my order. i haven't been charged yet but i need it canceled. i also want a refund on my previous order which never arrived

I would like to get info on my order #p280541. i ordered jan 26,2018 and it doesn't even say it's shipped yet. I would like to get info on my order #p280541. i ordered jan 26,2018 and it doesn't even say it's shipped yet.

What does it mean awaiting receipt? they received my payment and they got my money on my credit card. What does it mean awaiting receipt? they received my payment and they got my money on my credit card.

Hi!.i ve ordered some wrong sizes on 16 of feb.is it too late to change some orders?nr order p297432. Hi!.i ve ordered some wrong sizes on 16 of feb.is it too late to change some orders?nr order p297432.

I ordered a dress more than 2 weeks ago. it has not arrived at my address. the credit card has been charged. will it still arrive? I ordered a dress more than 2 weeks ago. it has not arrived at my address. the credit card has been charged. will it still arrive?

Can’t see your question? Ask to get answers from the Popreal staff and other customers.

Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order?