Popreal Questions & Answers

Here’s what consumers have asked with answers from Popreal staff and previous consumers.

103 questions answered

14% answered in 1 day

Question:

Were is my order ?? no: p304736 Were is my order ?? no: p304736

Answer:

You order is being processed currently. The shipment will be arranged in first priority once all items are ready for delivery. You will receive a shipping notification email after your package is sent out.

By Maggie Q., over a year old

Question:

I want to cancel my order. i haven't been charged yet but i need it canceled. i also want a refund on my previous order which never arrived I want to cancel my order. i haven't been charged yet but i need it canceled. i also want a refund on my previous order which never arrived

Answer:

Would you please offer us your order number?

By Maggie Q., over a year old

Question:

I would like to get info on my order #p280541. i ordered jan 26,2018 and it doesn't even say it's shipped yet. I would like to get info on my order #p280541. i ordered jan 26,2018 and it doesn't even say it's shipped yet.

Answer:

We have checked this order and sent your order status to your gmail address, please check your inbox then let us know if anything you need our assistance :)

By Maggie Q., over a year old

Question:

What does it mean awaiting receipt? they received my payment and they got my money on my credit card. What does it mean awaiting receipt? they received my payment and they got my money on my credit card.

Answer:

Would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation.

By Maggie Q., over a year old

Question:

Hi!.i ve ordered some wrong sizes on 16 of feb.is it too late to change some orders?nr order p297432. Hi!.i ve ordered some wrong sizes on 16 of feb.is it too late to change some orders?nr order p297432.

Answer:

We have checked this order and sent your order status to your gmail address, please check your inbox then let us know if anything you need our assistance :)

By Maggie Q., over a year old

Question:

I ordered a dress more than 2 weeks ago. it has not arrived at my address. the credit card has been charged. will it still arrive? I ordered a dress more than 2 weeks ago. it has not arrived at my address. the credit card has been charged. will it still arrive?

Answer:

Would you please offer us your order number?

By Maggie Q., over a year old

Question:

Where is my order? no: p271426 shipped out with tracking no. lx096550130cn. if not shipped, please send me back the money. ipaid by pay pal

Answer:

Dear, for your order P271426, your package has already shipped. Please wait patiently.

By Maggie Q., over a year old

Question:

I have ordered an item on dec 5 and i still did not get a tracking number or the item. my order number is p259429 I have ordered an item on dec 5 and i still did not get a tracking number or the item. my order number is p259429

Answer:

Dear, for your order P259429, your package has already delivered, we have send specific shipping information via e-mail, please check and confirm, thank you.

By Maggie Q., over a year old

Question:

How many day my order p248647 deliverd for me How many day my order p248647 deliverd for me

Answer:

Dear, for your order, please do not worry, we will arrange the shipment for you as soon as possible, once your items shipped, you will receive an notification e-mail with tracking number, thank you.

By Maggie Q., over a year old

Question:

How to get refund money from popreal as i have not received items from last two months and they are refunding money and keep saying you will get item How to get refund money from popreal as i have not received items from last two months and they are refunding money and keep saying you will get item

Answer:

Dear customer, we are so sorry for service delayed, could you please provide your order number? We will help you check first, if you have any other question, please send e-mail to service@popreal.com, we will try our best to help you, thank you.

By Maggie Q., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Popreal Questions & Answers

Were is my order ?? no: p304736 Were is my order ?? no: p304736

I want to cancel my order. i haven't been charged yet but i need it canceled. i also want a refund on my previous order which never arrived I want to cancel my order. i haven't been charged yet but i need it canceled. i also want a refund on my previous order which never arrived

I would like to get info on my order #p280541. i ordered jan 26,2018 and it doesn't even say it's shipped yet. I would like to get info on my order #p280541. i ordered jan 26,2018 and it doesn't even say it's shipped yet.

What does it mean awaiting receipt? they received my payment and they got my money on my credit card. What does it mean awaiting receipt? they received my payment and they got my money on my credit card.

Hi!.i ve ordered some wrong sizes on 16 of feb.is it too late to change some orders?nr order p297432. Hi!.i ve ordered some wrong sizes on 16 of feb.is it too late to change some orders?nr order p297432.

I ordered a dress more than 2 weeks ago. it has not arrived at my address. the credit card has been charged. will it still arrive? I ordered a dress more than 2 weeks ago. it has not arrived at my address. the credit card has been charged. will it still arrive?

Where is my order? no: p271426 shipped out with tracking no. lx096550130cn. if not shipped, please send me back the money. ipaid by pay pal Where is my order? no: p271426 shipped out with tracking no. lx096550130cn. if not shipped, please send me back the money. ipaid by pay pal

I have ordered an item on dec 5 and i still did not get a tracking number or the item. my order number is p259429 I have ordered an item on dec 5 and i still did not get a tracking number or the item. my order number is p259429

How many day my order p248647 deliverd for me How many day my order p248647 deliverd for me

How to get refund money from popreal as i have not received items from last two months and they are refunding money and keep saying you will get item How to get refund money from popreal as i have not received items from last two months and they are refunding money and keep saying you will get item

Can’t see your question? Ask to get answers from the Popreal staff and other customers.

Where is my order? no: p271426 shipped out with tracking no. lx096550130cn. if not shipped, please send me back the money. ipaid by pay pal