Popreal FAQ | Sitejabber

Question:

Hi, i would like to inform about my order , i placed it on 6 february 2018 order# p289654 can u help me/ Hi, i would like to inform about my order , i placed it on 6 february 2018 order# p289654 can u help me/

Answer:

Thank you for your order and sharing, we have checked this order and sent your order status to your email address. Please check your inbox then let us know if anything you need our assistance.

By Maggie Q., over a year old

Question:

I ordered 19th march 2018, i emailed 3 times for tracking number but received email always ask me to wait and wait. it nearly becomes one month. I ordered 19th march 2018, i emailed 3 times for tracking number but received email always ask me to wait and wait. it nearly becomes one month.

Answer:

Dear Customer Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation. FashionMia

By Maggie Q., over a year old

Question:

I placed two orders and have been trying to call and email with no reply , my daughter has a pageant coming up !!! what can i do ? i need answers !! I placed two orders and have been trying to call and email with no reply , my daughter has a pageant coming up !!! what can i do ? i need answers !!

Answer:

Dear Customer Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly. Thank you for your kind support and cooperation. FashionMia

By Maggie Q., over a year old

Question:

Would like to know the sizing for mother & daughter swimwear. there's only sizes for the child but not the mother. run big or small? please advise

Answer:

Dear customer, Since our Asian size is smaller than US size, we suggest you choose one size larger than your usual size. The detailed information on size can be found in the product description section for your reference.

By Maggie Q., over a year old

Question:

I havent recieved no info about my order p3378702018 and i would like for the dress to come in before my daughters bday which is april15 I havent recieved no info about my order p3378702018 and i would like for the dress to come in before my daughters bday which is april15

Answer:

Dear Customer, Sincerely sorry for the delay as it is a hot seller in large demand in our store these days. I have asked my colleague to check more details of this item, and they said it will be in our warehouse on April 8. Thus we are sincerely sorry that your order could not be delivered to you by April 15. If you are willing to wait, we will arrange shipment in first priority once your items are ready for delivery. Or you can pay for expedited shipping fee $5. It usually takes 2-5 business days to ship to your place. Looking forward to your reply.

By Maggie Q., over a year old

Question:

How long will my order take to arrive? How long will my order take to arrive?

Answer:

Would you please offer us your order number so that we can solve your problem as soon as possible?

By Maggie Q., over a year old

Question:

I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back? I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back?

Answer:

Would you please offer us your order number so that we can solve your problem as soon as possible?

By Maggie Q., over a year old

Question:

Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order?

Answer:

Dear Customer, one item of your order has been dispatched to you. The tracking number is LX776460690CN and you can track via http://www.17track.net/en. The other item is ready in our warehouse, waiting for being packaged. We will arrange shipment to you as soon as possible.

By Maggie Q., over a year old

Question:

I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped? I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped?

Answer:

Your order has been checked and all the items are ready in our warehouse now. We will arrange shipment to you as soon as possible. You will receive a shipping notification email once your order is dispatched. Please do not worry and wait patiently.

By Maggie Q., over a year old

Question:

I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back. I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back.

Answer:

Would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.

By Maggie Q., over a year old

Popreal Questions & Answers

Hi, i would like to inform about my order , i placed it on 6 february 2018 order# p289654 can u help me/ Hi, i would like to inform about my order , i placed it on 6 february 2018 order# p289654 can u help me/

I ordered 19th march 2018, i emailed 3 times for tracking number but received email always ask me to wait and wait. it nearly becomes one month. I ordered 19th march 2018, i emailed 3 times for tracking number but received email always ask me to wait and wait. it nearly becomes one month.

I placed two orders and have been trying to call and email with no reply , my daughter has a pageant coming up !!! what can i do ? i need answers !! I placed two orders and have been trying to call and email with no reply , my daughter has a pageant coming up !!! what can i do ? i need answers !!

Would like to know the sizing for mother & daughter swimwear. there's only sizes for the child but not the mother. run big or small? please advise

I havent recieved no info about my order p3378702018 and i would like for the dress to come in before my daughters bday which is april15 I havent recieved no info about my order p3378702018 and i would like for the dress to come in before my daughters bday which is april15

How long will my order take to arrive? How long will my order take to arrive?

I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back? I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back?

Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order?

I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped? I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped?

I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back. I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back.

Can’t see your question? Ask to get answers from the Popreal staff and other customers.

Popreal Questions & Answers

Hi, i would like to inform about my order , i placed it on 6 february 2018 order# p289654 can u help me/ Hi, i would like to inform about my order , i placed it on 6 february 2018 order# p289654 can u help me/

I ordered 19th march 2018, i emailed 3 times for tracking number but received email always ask me to wait and wait. it nearly becomes one month. I ordered 19th march 2018, i emailed 3 times for tracking number but received email always ask me to wait and wait. it nearly becomes one month.

I placed two orders and have been trying to call and email with no reply , my daughter has a pageant coming up !!! what can i do ? i need answers !! I placed two orders and have been trying to call and email with no reply , my daughter has a pageant coming up !!! what can i do ? i need answers !!

Would like to know the sizing for mother & daughter swimwear. there's only sizes for the child but not the mother. run big or small? please advise Would like to know the sizing for mother & daughter swimwear. there's only sizes for the child but not the mother. run big or small? please advise

I havent recieved no info about my order p3378702018 and i would like for the dress to come in before my daughters bday which is april15 I havent recieved no info about my order p3378702018 and i would like for the dress to come in before my daughters bday which is april15

How long will my order take to arrive? How long will my order take to arrive?

I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back? I placed two items on february 27 2018. if i don't receive this item in 2 months how do i get my money back?

Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order? Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order?

I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped? I placed and paid for order no. p305613 but have not received the items nor tracking information. what is the status? has it shipped?

I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back. I made an order 1/28/18 never recieved an email that it was shipped at this point i just want to cancel and get my money back.

Can’t see your question? Ask to get answers from the Popreal staff and other customers.

Would like to know the sizing for mother & daughter swimwear. there's only sizes for the child but not the mother. run big or small? please advise

Hello my order no is p297734 have not recieved it yet. it should have been here latest by 10th march where is it ? how can i track my order?