Popreal Questions & Answers

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Here’s what consumers have asked with answers from Popreal staff and previous consumers.

103 questions answered
14% answered in 1 day
Question:

How long does it take to ship. it has been over a month and i have still not heard anything. this is a christmas present

Answer:

Hello, you can email to contact@popreal. Com to check, thank you.

By Maggie Q.,
Question:

Will i get my order on time for christmas gifts if ordered today?

Answer:

Hello, please send us your order number to contact@popreal.com to get help, thank you.

By Maggie Q.,
Question:

Do the sizes run true to american sizes or do othey run small?

Answer:

Hello, the size is true and you can choose based on the size chart on the website, thank you.

By Maggie Q.,
Question:

If i order today from new jersey, usa will i receive my package before christmas

Answer:

Hello, it depends on the processing time of the items you choose and the shipping method, thanks.

By Maggie Q.,
Question:

I'm wondering when my order p448407 will be shipped. it's for christmas presents. thank you.

Answer:

Hello, all of the items have been shipped and you can track them via tracking link: https://t.17track.net/zh-cn#nums=61290980536713478781. Please choose FedEX

By Maggie Q.,
Question:

If i pay for express shipping today, will i get it by next friday the 30th if i live in new york?

Answer:

Hello, it depends on what items you order because each item has its own processing time. Thank you.

By Maggie Q.,
Question:

Answer:

Hello, please send us your order number to contact@popreal.com to get help, thank you.

By Maggie Q.,
Question:

I was purchasing 93$ order and u charged me 34$ shipping fee so i cancelled the order to fix it and lost the chance to loose my coupon need a coupon

Answer:

Hello, could you please let us know your order number so that we can help you? Any question, please contact us via contact@popreal.com. Thank you.

By Maggie Q.,
Question:

How can we shut this website down this is a scam website takes people money and don't deliver?

Answer:

Hello, your order has been checked that it had been shipped and arrived to your local airport. Please wait some more hours, thanks for your patience.

By Maggie Q.,
Question:

I am waiting on a refund due to your dishonest shipping. customer service has stopped replying to my emails. i need an update asap!! order p394958

Answer:

I've checked that our customer service has applied the refund to you but please note that it needs some days for both bank and us to process the refund. I've urged the refund to you.

By Maggie Q.,

Can’t see your question? Ask to get answers from the Popreal staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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