Popreal Questions & Answers

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Here’s what consumers have asked with answers from Popreal staff and previous consumers.

103 questions answered
14% answered in 1 day
Question:

What the clothes made from

Answer:

Could you please tell us your order number so that we can help you to check it? Thank you.

By Maggie Q.,
Question:

Hi i hav ordered a dress for my daughter order no p493092.. it hasn't arrived yet... when will i receive it?

Answer:

Dear customer, Thanks for your questios here. I have checked your order and sent an email to your registered eamail address, could you please Check your inbox later? Thanks for your understanding in advance. If you have other questions, please reach out to contact@popreal.com

By Maggie Q.,
Question:

Will i ever receive my refund #p480129?

Answer:

Dear customer, Thanks for your question here. I have checked your order, our customer service has applied for the refund USD16.54 for you. Please note that it usually needs15-20 working days for our financial department to process your refund. We will keep you informed when the refund is completed. I'll keep following this matter all the time until you receive the refund. If there is anything I can do to help, please just let me know. I will try my best to help you.

By Maggie Q.,
Question:

How long does it takes to ship to seychelles?

Answer:

Hello, thanks for your question. It depends on the shipping method you choose and the items processing time on the website, thank you.

By Maggie Q.,
Question:

My daughter wear a size 10 ina dress what size is that on your website ...

Answer:

Hello, you can choose the right size with the size chart on the right of the items. Thank you.

By Maggie Q.,
Question:

If i order today, will my order arrive before christmas?

Answer:

Hello, it depends on the items you choose and the shipping method you use, thank you.

By Maggie Q.,
Question:

How long does it take to ship. it has been over a month and i have still not heard anything. this is a christmas present

Answer:

Hello, you can email to contact@popreal. Com to check, thank you.

By Maggie Q.,
Question:

Will i get my order on time for christmas gifts if ordered today?

Answer:

Hello, please send us your order number to contact@popreal.com to get help, thank you.

By Maggie Q.,
Question:

Do the sizes run true to american sizes or do othey run small?

Answer:

Hello, the size is true and you can choose based on the size chart on the website, thank you.

By Maggie Q.,
Question:

If i order today from new jersey, usa will i receive my package before christmas

Answer:

Hello, it depends on the processing time of the items you choose and the shipping method, thanks.

By Maggie Q.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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