I only received half of my order-never received an email telling me when my items would ship-no way to contact you i sent an email that was never responded to tried calling the customeer serice number listed above-called 5 times and was disconnected each time after the initial greeting so could never get an answer or leave a mesage-is this some kind of joke???

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I only received half of my order-never received an email telling me when my items would ship-no way to contact you i sent an email that was never responded to tried calling the customeer serice number listed above-called 5 times and was disconnected each time after the initial greeting so could never get an answer or leave a mesage-is this some kind of joke???

asked by Karolyn M. on 3/15/17

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Maggie Q. [Popreal Rep] · Answer 1 · 2017-03-16T06:45Z

Maggie Q. [Popreal Rep]

on 3/16/17

Hi Karolyn, for your order, we have already shipped them in 2 parcels with tracking number: GCL170307APWQ000289 & GCL170310APWQ000546, tracking link is http://www.ec-firstclass.org/Details.aspx#. Also, we're sorry that since our phone system is updating now.so you can email us to service@poprea.com or you can just message us on facebook :)

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Joanne K. · Answer 2 · 2018-12-04T09:13Z

Joanne K.

on 12/4/18

Hi pop real! I have same issue with my order P433794, every time i send an email claim, i am receiving same reply from customer service that my order will be processed and nothing happened since 21st october! 6 weeks already and these are christmas present and outfit, can i know if I can receive it before 15th december? If not i need to cancel and refund my money!

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