I only received half of my order-never received an email telling me when my items would ship-no way to contact you i sent an email that was never responded to tried calling the customeer serice number listed above-called 5 times and was disconnected each time after the initial greeting so could never get an answer or leave a mesage-is this some kind of joke???

Question

I only received half of my order-never received an email telling me when my items would ship-no way to contact you i sent an email that was never responded to tried calling the customeer serice number listed above-called 5 times and was disconnected each time after the initial greeting so could never get an answer or leave a mesage-is this some kind of joke???

asked by Karolyn M. on 3/15/17

2 Answers

Add your answer

Maggie Q. [Popreal Rep] on 3/16/17 · Answer 1 · 2017-03-16T06:45Z

Maggie Q. [Popreal Rep]

on 3/16/17

Hi Karolyn,for your order,we have already shipped them in 2 parcels with tracking number :GCL170307APWQ000289 & GCL170310APWQ000546,tracking link is http://www.ec-firstclass.org/Details.aspx#. Also,we're sorry that since our phone system is updating now.so you can email us to service@poprea.com or you can just message us on facebook :)

Helpful (0)

Joanne K. on 12/4/18 · Answer 2 · 2018-12-04T09:13Z

Joanne K.

on 12/4/18

Hi pop real ! I have same issue with my order P433794, every time i send an email claim , i am receiving same reply from customer service that my order will be processed and nothing happened since 21st october ! 6 weeks already and these are christmas present and outfit , can i know if I can receive it before 15th december ? if not i need to cancel and refund my money !

Helpful (0)

Popreal Questions & Answers

Add your answer

More questions about Popreal

Ask a question