PopJulia Questions & Answers

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Here’s what consumers have asked with answers from PopJulia staff and previous consumers.

50 questions answered
8% answered in 1 day
Question:

Answer:

Thanks for your attention. Our main fulfillment center is in China and we have offices in HK and the US. You are welcome to place an order online. For more information, you can contact us via support@popjulia.com. Best regards, PopJulia

By Pop J.,
Question:

I am going to legally go ahead to investigate beijingxike retail location 4029357733 as they have taken money from my account but no order arrived

Answer:

Sometimes delay happens for hot sale items cost more times to process in bulk. Pls feel free to drop us an email (support@popjulia.com) for order status and we will get back to you in 24 hours.

By Pop J.,
Question:

Beijingxike retail location 4029357733 should be reported legally. they have taken £26.02 from my account and no ladies top delivered.

Answer:

Sorry for any inconvenience caused. Would you pls provide your order#? It should be like J1xxxxxxx. You can also contact us via support@popjulia.com. We reply emails within 24 hours.If you run into any issue, please do not hesitate to contact us.

By Pop J.,
Question:

On 8 august i ordered a ladies top from beijingxike retail location 4029357733 cost £26.02 which was swiftly taken from my account. no order arrived

Answer:

Sorry for any inconvenience caused. Would you pls provide your order#? It should be like J1xxxxxxx. You can also contact us via support@popjulia.com. We reply emails within 24 hours.If you run into any issue, please do not hesitate to contact us.

By Pop J.,
Question:

Have other customers had the poor experience that i am having getting my order.

Answer:

Sometimes delay happens for hot sale items cost more times to process in bulk. Hope for your understanding. Pls feel free to drop us an email (support@popjulia.com) for order status and we will get back to you in 24 hours.

By Pop J.,
Question:

Answer:

Overseas.If you run into any issues, feel free to contact us (support@popjulia.com) at any time.

By Pop J.,
Question:

. popjulia its almost a year since i placed my order and paid for it. i am still waiting for my order to be shipped to me complete.

Answer:

Sorry you have not receive your order. You could email to support@popjulia.com with your order number. Our customer service will check and get back to you with more details.

By Pop J.,
Question:

Answer:

Thanks for your interests. Our main fulfillment center is located in China.

By Pop J.,
Question:

I placed an order 2 weeks ago & have not been able to get a confirmation or any correspondence from popjulia

Answer:

Sorry to hear that~~ Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, Our customer service will check and get back to you accordingly. We promise you we will settle this matter at the best way we can.

By Pop J.,
Question:

Ordered boots 6 weeks ago and nothing!!! going to my bank tomorrow they will get my money back and you can stick those boots up your $#*!!!!

Answer:

We cannot locate your order. Please contact the customer service team and then give the order# and you can get the order status. Thanks for your understanding.

By Pop J.,

Can’t see your question? Ask to get answers from the PopJulia staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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