PopJulia FAQ | Sitejabber

Question:

How can i get my money back? i ordered a dress feb 10, 2018, but today is march 24, 2018. although they took my money, i have not gotten the dress. How can i get my money back? i ordered a dress feb 10, 2018, but today is march 24, 2018. although they took my money, i have not gotten the dress.

Answer:

Sorry for all inconvenience caused. Have you placed any order with us? Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly. We promise you we will settle this matter at the best way we can.

By Pop J., over a year old

Question:

Sizing?? i do not know what sizes to order according to the charts Sizing?? i do not know what sizes to order according to the charts

Answer:

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements. If you run into any issue, please do not hesitate to contact us at support@popjulia.com. Best regards, PopJulia

By Pop J., over a year old

Question:

Is there a size chart for dresses

Answer:

Yes, we offer size guide for every item. You can see the garment measurements in size guide. If you run into any issue, please do not hesitate to contact us at support@popjulia.com. Best regards, PopJulia

By Pop J., over a year old

Question:

I would like to see my orders please? order number l1290293 I would like to see my orders please? order number l1290293

Answer:

Sorry that I cannot locate this order# l1290293. Pls double check if it's correct. It's suggested that you send us email to support@popjulia.com and the CS team will reply within 24 hours.If you run into any issue, please do not hesitate to contact us at support@popjulia.com

By Pop J., over a year old

Question:

Hello, how can cancel an order that was made on friday? with the negative reviews, i dont want it anymore! Hello, how can cancel an order that was made on friday? with the negative reviews, i dont want it anymore!

Answer:

Sorry to hear that. Pls send us an email to support@popjulia.com with the order# and we will respond by email regarding the cancellation issue.If you run into any issue, please do not hesitate to contact us at support@popjulia.com

By Pop J., over a year old

Question:

D crews ordered a woman's fleece line boot in dec 17. never received my order as of feb 2018. horrible business. D crews ordered a woman's fleece line boot in dec 17. never received my order as of feb 2018. horrible business.

Answer:

Pls kindly contact support@popjulia.com with your order number.

By Pop J., over a year old

Question:

I have been charged for this order l1158735. i will report it if something isn't done. either send or give back my money!! I have been charged for this order l1158735. i will report it if something isn't done. either send or give back my money!!

Answer:

A: Sorry, found no record about l1158735, pls contact support@popjulia.com with your order number if you run into any issues.

By Pop J., over a year old

Question:

Can i cancel an order? Can i cancel an order?

Answer:

Pls kindly contact support@popjulia.com with your order number and issues.

By Pop J., over a year old

Question:

My name martha i requested almost one month ago one pair of shoes and you never sending to me i need you return my money back as soon as possible My name martha i requested almost one month ago one pair of shoes and you never sending to me i need you return my money back as soon as possible

Answer:

Sorry for all inconvenience caused. Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly. We promise you we will settle this matter at the best way we can.

By Pop J., over a year old

Question:

Ordered two knitted dresses but only one was delivered, pls check this for me. email me on renfersol@yahoo.com Ordered two knitted dresses but only one was delivered, pls check this for me. email me on renfersol@yahoo.com

Answer:

Sorry for all inconvenience caused. Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly. We promise you we will settle this matter at the best way we can.

By Pop J., over a year old

PopJulia Questions & Answers

How can i get my money back? i ordered a dress feb 10, 2018, but today is march 24, 2018. although they took my money, i have not gotten the dress. How can i get my money back? i ordered a dress feb 10, 2018, but today is march 24, 2018. although they took my money, i have not gotten the dress.

Sizing?? i do not know what sizes to order according to the charts Sizing?? i do not know what sizes to order according to the charts

Is there a size chart for dresses

I would like to see my orders please? order number l1290293 I would like to see my orders please? order number l1290293

Hello, how can cancel an order that was made on friday? with the negative reviews, i dont want it anymore! Hello, how can cancel an order that was made on friday? with the negative reviews, i dont want it anymore!

D crews ordered a woman's fleece line boot in dec 17. never received my order as of feb 2018. horrible business. D crews ordered a woman's fleece line boot in dec 17. never received my order as of feb 2018. horrible business.

I have been charged for this order l1158735. i will report it if something isn't done. either send or give back my money!! I have been charged for this order l1158735. i will report it if something isn't done. either send or give back my money!!

Can i cancel an order? Can i cancel an order?

My name martha i requested almost one month ago one pair of shoes and you never sending to me i need you return my money back as soon as possible My name martha i requested almost one month ago one pair of shoes and you never sending to me i need you return my money back as soon as possible

Ordered two knitted dresses but only one was delivered, pls check this for me. email me on renfersol@yahoo.com Ordered two knitted dresses but only one was delivered, pls check this for me. email me on renfersol@yahoo.com

Can’t see your question? Ask to get answers from the PopJulia staff and other customers.

PopJulia Questions & Answers

How can i get my money back? i ordered a dress feb 10, 2018, but today is march 24, 2018. although they took my money, i have not gotten the dress. How can i get my money back? i ordered a dress feb 10, 2018, but today is march 24, 2018. although they took my money, i have not gotten the dress.

Sizing?? i do not know what sizes to order according to the charts Sizing?? i do not know what sizes to order according to the charts

Is there a size chart for dresses Is there a size chart for dresses

I would like to see my orders please? order number l1290293 I would like to see my orders please? order number l1290293

Hello, how can cancel an order that was made on friday? with the negative reviews, i dont want it anymore! Hello, how can cancel an order that was made on friday? with the negative reviews, i dont want it anymore!

D crews ordered a woman's fleece line boot in dec 17. never received my order as of feb 2018. horrible business. D crews ordered a woman's fleece line boot in dec 17. never received my order as of feb 2018. horrible business.

I have been charged for this order l1158735. i will report it if something isn't done. either send or give back my money!! I have been charged for this order l1158735. i will report it if something isn't done. either send or give back my money!!

Can i cancel an order? Can i cancel an order?

My name martha i requested almost one month ago one pair of shoes and you never sending to me i need you return my money back as soon as possible My name martha i requested almost one month ago one pair of shoes and you never sending to me i need you return my money back as soon as possible

Ordered two knitted dresses but only one was delivered, pls check this for me. email me on renfersol@yahoo.com Ordered two knitted dresses but only one was delivered, pls check this for me. email me on renfersol@yahoo.com

Can’t see your question? Ask to get answers from the PopJulia staff and other customers.

Is there a size chart for dresses