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on 8/26/16There is no way to contact POF by phone. Try clicking the 3 dots in the right hand corner, and then pretend that you're reporting a profile, click "I don't like it" and the bottom. Then you will have a chance to leave a message for the customer service with your issue.
I think they want the profile photos to be square. To achieve this, try adding white spaces with Paint program on PC. Much faster than contacting POF CS.