PlayerAuctions Questions & Answers

H Marcello, I've responded to the other Q&A, sorry for the delay; the order is now validated.

Hello Marcello, usually 2-3 hours but order verification can possibly get delayed at times. Can you please let me know what your order ID is? Please create another Q&A and write it there so i can help you.

Hello Andre, can you please write another Q&A form and write the dispute number and also the order ID (important). Thank you in advance.

Hello Arman. Could you please contact your phone service provider and ask them to allow Amazon SMS services? That is the service we use for our phone notifications. Alternatively, kindly try again at a later time. It's possible the servers are currently congested and is unable to send the SMS properly. Sorry for the inconvenience with that.

Hello Brandon, sorry for the inconvenience. Can you please write another question and include the order ID? I will work on having it verified for you.

Hello Karsten, sorry for the late response. I saw two questions that are very much the same, and I'll just respond to this one. I apologize for the hassle you're having with this. Our website automatically detects erratic information from buyers these may include fake names, irregular login activities, mismatched information, and so on. When this happens, the account gets flagged and the payment gets declined. We do not risk potentially fraud payments and transactions in order to protect sellers/users like you, as this could lead to unwanted chargebacks or worse, payments from unauthenticated sources. This ultimately aims to protect you. For now, I'm afraid I'm going to have to ask you to wait payment from a buyer with a cleared account status. If you have more questions or concerns, please use the Q&A form again and I would be happy to help.

Hello Karsten. Please see my response here: https://www.sitejabber.com/faq/playerauctions.com/im-trying-to-sell-an-account-every-time-someone-tries-to-buy-it-i-get-pending-payment-4-times-in-a-row-what-is-going-on

Hello Nazar. Are you the same person in this thread? https://www.complaintsboard.com/playerauctions/disbursement-c1184341#comments If so, rest assured that I am now in the process of verifying your payment. If the payment was not sent to you, rest assured that I will do what I can to ensure that you get it. I am terribly sorry for all the trouble you had with this. I will write back in that same thread for any updates I have for you, Nazar.

Hello Yeet. Payments like these are actually declined; the way it works is that your payment account sends us the money, but we decline it because your account may have incorrect or inaccurate information. If this is the case, we cannot process payments, since payments have to come from accounts with complete and real information. Refunds are processed in 2-5 business days, usually a lot faster than that. If this transaction happened last Friday or over the weekend, you will get it this week, since we can only process payments and refunds during business days (Mondays to Fridays).

Hello, Tom. I'm sorry to hear about this. Could you please write another question, and in that question kindly share how you were conned? Please include what your username is on our site, as well as the order ID for this. Kindly make a copy of that message and email it to support@playerauctions.zendesk.com. I will help you out and provide any answers that I can to your question post. Thanks in advance.