PlayerAuctions Questions & Answers

Hi Sabrina. No need to apologize. Let me explain. The order is considered complete once you, as the buyer, confirms on the order page that you have received the sale (whether it be an account, item, or amount of currency). When this happens, in 2-3 days the payment to the seller will be sent. Once the seller has confirmed sending the sale to you, you have 72 hours to confirm the order as completed. If the 72 hours lapses without your confirmation, it will auto close the order for payment to the seller, to make the process fair for him as well. The payment verification is a process for new and first time customers, or returning customers after a long period of inactivity. We send an email to the email address of your payment option, and you have to fill up a form which functions as a way for us to establish your ownership of the payment account. Once that is done, your order will proceed and as long as there are no changes to your account, you will be able to order smoothly and without doing that verification again.

Absolutely. As a buyer, your payment is secure with us and will not be released to the seller until you click confirm on our website, once you have decided that the item/gold/account that you bought is good and complete. If you find any problems with the sale, you may dispute it and if the sale you received is not as described, you will be issued a refund. As a seller, your payment will be released once buyer is satisfied with the sale, and this guarantees that you will receive payment as opposed to transacting blindly on the internet with someone you don't know. In the case of disputes, if you've proven that you were able to deliver the sale successfully and as described, you will get the payment. Please note that we enact the User Assumption of Risk as stated in the front page of our website, in that we cannot guarantee that all trades will be free from risks. However, by carefully securing your order and being wary of scamming attempts, together with our team's efforts to secure an order, this can be thoroughly mitigated. I can elaborate more if you'd like, just post another question, Sabrina.

Hello Melissa, We're extremely sorry for the inconvenience. However, our verification process determined that the account owner is not of legal age — due to our processing requiring valid government IDs, we need the user to be aged 18 or above. This is explained under item 1.4 here: https://www.playerauctions.com/about/agreement/ Further, your parent's payment account was used; we may not accept payments if they are in another person's name. We need the PlayerAuctions user info to match the payment account. We're truly sorry about this; we have to close your account as per our user agreement and, rest assured, you will be fully refunded on this transaction. Sincerely, Richard

Hi Tom. I believe you are the seller for this order, correct? I sincerely apologize for the inconvenience. Your buyer was suspended on the site due to offenses committed while this order is happening. The order is now canceled and you should be able to resell the offer again. Please let us know if you have further questions.

Hi Tom. I believe you are the seller for this order, correct? I sincerely apologize for the inconvenience. Your buyer was suspended on the site due to offenses committed while this order is happening. The order is now canceled and you should be able to resell the offer again. Please let us know if you have further questions.

Copying my original answer so this one gets answered as well: ----- Hi Jesse, I would recommend reading this because anything I would like to say is neatly explained here: https://www.playerauctions.com/about/how-to-buy/ If you decide to go through the purchase, please note that we need to verify the user and payment method being used: https://support.playerauctions.com/hc/en-us/articles/115008370507-What-does-Verifying-Payment-mean- When you create an account, the name and address there should match the one on your payment account to avoid the purchase from being declined (due to anti-fraud reasons). I hope this answers your questions and if you have more inquiries, please use the Q&A form again. I would be happy to get back to you.

Hello Gil. The most convenient ways of paying on our site are via Google Pay, credit/debit cards, cryptocurrency, or Skrill. If one of those doesn't work, please try the other options. Also, kindly check that you are using your real name both on your PlayerAuctions account info and on the payment account; it also needs to match. If you made a mistake signing up with your username (you used an incorrect name or you used a screen name), you may write to support@playerauctions.zendesk.com to request for a name change. Other than that, please make sure you are using your correct information (phone numbers and address) and most especially, that you are NOT using any VPN, proxy, or masking services. Kindly write another Q&A if you need anything else. I would be happy to help! (I hope you won't mind that I copy pasted my response from your other question)

Hello Gil. The most convenient ways of paying on our site are via Google Pay, credit/debit cards, cryptocurrency, or Skrill. If one of those doesn't work, please try the other options. Also, kindly check that you are using your real name both on your PlayerAuctions account info and on the payment account; it also needs to match. If you made a mistake signing up with your username (you used an incorrect name or you used a screen name), you may write to support@playerauctions.zendesk.com to request for a name change. Other than that, please make sure you are using your correct information (phone numbers and address) and most especially, that you are NOT using any VPN, proxy, or masking services. Kindly write another Q&A if you need anything else. I would be happy to help!

Hello Marcello, I am sincerely sorry for the long time it took to verify your order. I have now done that and your transaction is good to go.