PlayerAuctions
Questions & Answers
Why did you cancel my order? We gave you all the information necessary and you suspended my account.
Asked by Melissa d. on 12/23/2023
1 Answer
PlayerAuctions T.12/24/2023
Hello Melissa,
We're extremely sorry for the inconvenience. However, our verification process determined that the account owner is not of legal age — due to our processing requiring valid government IDs, we need the user to be aged 18 or above. This is explained under item 1.4 here: https://www.playerauctions.com/about/agreement/
Further, your parent's payment account was used; we may not accept payments if they are in another person's name. We need the PlayerAuctions user info to match the payment account.
We're truly sorry about this; we have to close your account as per our user agreement and, rest assured, you will be fully refunded on this transaction.
Sincerely,
Richard
We're extremely sorry for the inconvenience. However, our verification process determined that the account owner is not of legal age — due to our processing requiring valid government IDs, we need the user to be aged 18 or above. This is explained under item 1.4 here: https://www.playerauctions.com/about/agreement/
Further, your parent's payment account was used; we may not accept payments if they are in another person's name. We need the PlayerAuctions user info to match the payment account.
We're truly sorry about this; we have to close your account as per our user agreement and, rest assured, you will be fully refunded on this transaction.
Sincerely,
Richard
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