PlayerAuctions
Questions & Answers

Hello Karsten. Please see my response here: https://www.sitejabber.com/faq/playerauctions.com/im-trying-to-sell-an-account-every-time-someone-tries-to-buy-it-i-get-pending-payment-4-times-in-a-row-what-is-going-on

Hello Nazar. Are you the same person in this thread? https://www.complaintsboard.com/playerauctions/disbursement-c1184341#comments If so, rest assured that I am now in the process of verifying your payment. If the payment was not sent to you, rest assured that I will do what I can to ensure that you get it. I am terribly sorry for all the trouble you had with this. I will write back in that same thread for any updates I have for you, Nazar.

Hello Yeet. Payments like these are actually declined; the way it works is that your payment account sends us the money, but we decline it because your account may have incorrect or inaccurate information. If this is the case, we cannot process payments, since payments have to come from accounts with complete and real information. Refunds are processed in 2-5 business days, usually a lot faster than that. If this transaction happened last Friday or over the weekend, you will get it this week, since we can only process payments and refunds during business days (Mondays to Fridays).

Hello, Tom. I'm sorry to hear about this. Could you please write another question, and in that question kindly share how you were conned? Please include what your username is on our site, as well as the order ID for this. Kindly make a copy of that message and email it to support@playerauctions.zendesk.com. I will help you out and provide any answers that I can to your question post. Thanks in advance.

Hello, Radivoje. Payments for failed transactions are automatically refunded back. Just in case, please also contact our support team via support@playerauctions.zendesk.com using your PlayerAuctions registered email address and mention the order ID for it.

Hello, Junaid. What would you like to know about account sale? You may also send us a question by sending a PM to our social media accounts: https://www.facebook.com/PlayerAuctions https://twitter.com/PlayerAuctions Or you may contact us directly by sending an email to support@playerauctions.zendesk.com.

Hello, Guilherme. I'm sorry to hear about this. Could you please post another question, then include your order ID, username, and ticket number (if possible) in the text? I'd like to be able to look into your case so I can provide you assistance. Thank you in advance.

Hello Chino. Thanks for writing back and posting the question. Please upload the screenshot to an image hosting site like Imgur (https://imgur.com/) then kindly send me the URL via private messaging here. I will review the screenshot and work on reinvestigating your case, Chino. Thanks for your patience with this. If you have other questions, please write another Q&A and I will be happy to help!

Hello Onurkan. If you mean you sold an account, then the buyer changed the email and password, that is fine --- it's what the process should be. But if you're worried that your email on the game account was hacked, then there was a problem with the exchange. What you should have done is change the email address on the game account to the email address your buyer wants; this way, your email address will remain intact. If you ever need help, please email support@playerauctions.zendesk.com - kindly include the order ID and your username, as well as details about your issue. Our team will help you out with it.