PlanetShoes
Questions & Answers
Here’s what buyers have asked with answers from PlanetShoes staff and previous consumers.
4
questions answered
0%
answered within 1 day
Answer:
During the summer, the company held a clearance sale where everything was listed as nonreturnable due to the fact they were closing down operations. There is no way to reach them any longer. Last I knew, even the website was down.
By Bambi R., over a year old
Answer:
During the summer, the company held a clearance sale where everything was listed as nonreturnable due to the fact they were closing down operations. There is no way to reach them any longer. Last I knew, even the website was down.
By Bambi R., over a year old
Question:
Im still waiting on my refund
Answer:
Dear Don W.,
Our returns department is behind however if you call our support at 1-888-818-7463 or email us at cs@planetshoes.com we can look up the return tracking and if the item is back in our warehouse, but not yet received or processed, we would be happy to expedite your refund. Please contact support or myself at michelle.jacob@planetshoes.com for further assistance. We do apologize again for this and appreciate your patience. Best,~~Michelle, Customer Experience Manager
By Michelle J., over a year old
Answer:
Hi Don W., please see my reply above. Once you contact us with your account information and the return tracking, we should be able to assist you properly. I do apologize again and appreciate your patience. Best~~Michelle, Customer Experience Manager
By Michelle J., over a year old
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