Pigeonly Questions & Answers

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Here’s what consumers have asked with answers from Pigeonly staff and previous consumers.

33 questions answered
0% answered in 1 day
Question:

Do payments even go through on the weekends or does it just say processing for days? this is so stupid having to wait for services you've paid for.

Answer:

Am not sure what this is about it is the first time I am using the sit to get in touch him my him.

By Ashley N.
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Question:

Who tells who to steal???? what is the name of president or ceo of company? i going to see is $#*! in jail. unauthorized charges to my bank account.

Answer:

I totally agree. Charged my credit card and made it impossible to cancel and get a refund. Tech support just puts you on hold never answer. Cancel in app you get no refund. I am reporting to Better Business Bureau!

By Monica T.
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Question:

How does pigeonly work and how much does each call cost?

Answer:

No extra charges. It is unlimited so call as much as yal like.

By Diane S.
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Question:

Why does my loved one keep getting a busy signal when he calls?

Answer:

Because they dont know how to tell you how things work. They provide false hope

By Tina R.
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Question:

My daughter pigeonly phone wont working jail

Answer:

Contact customer service and your bank. It happened to me before

By Charletta P.
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Question:

Yes i'm still waiting on a "good number) as it is processing. and i still don't know the cost of the subscription

Answer:

$25 opens a prepaid account. Phone time minutes are deducted from this. Unlike other apps that charge you a fee. Then you still have to purchase minutes. Only $7.50 a month after that. And your minutes rollover. A lot cheaper than most.

By Lisa B.
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Question:

When someone calls the number it says "sorry this number does not take calls from telemarketers" can someone explain to me why this is happening ?

Answer:

Because the inmate can be the only to call out. When they are able too... When will I get to call to him

By Ashley N.
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Question:

How long does it take for inmate to receive photos?

Answer:

Hi Timaria, it may take up to 3-5 days for your loved one to receive the photos.

By Cortnei H.,
Question:

Hi i just added money on pigeon for a letcher county inmte it gave me a number for him to get to call and how does this site work and how long does it

Answer:

Hi Stacy, you must give him the number we created for you, so that he can call you. The number will give you guys a cheaper rate then what the facility normally charges. With our service you just don't get phone calls you can also send him photos, letters and more.

By Cortnei H.,
Question:

Why are some people paying 4.99 a month and i got 19.99 like it was some deal? and its just basic like nothing extra? anybody else?

Answer:

Hey Shelby, the $4.99 was a promotion we did a while ago and no longer have it. Keep an eye to your emails and text messages from us as we send other promotions/discounts you can get.

By Cortnei H.,

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Typical questions asked:
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