Persopo.com FAQ | Sitejabber

Question:

I need to cancel my account effective 06/12/2016. mike burger I need to cancel my account effective 06/12/2016. mike burger

Answer:

You can call customer service at 1-866-371-2590 during business hours, or you may email anytime to support@persopo.com to request cancellation.

By Mike M., over a year old

Question:

How do i send an e-mail to you in order to cancel my account? i was sending a letter to your company at support@persopo.com, but it wouldn't take it when i hit send.(it said invalid e-mail)... i also wanted to let your company know, that not one thing regarding the person i was looking up had any information correct on them... very disappointed... if you would, please submit a cancellation of my trial membership and the $29.93 from my account already being withdrawn (there wasn't a way for me to void the first acct. so took a trial membership for $1.00 to get some kind of information)... also, there was no way to access or correct any false information on the person i was looking up... i knew it was all false, since it all came back as my home address, phone number, and all the divorce and marriage records were other people i didn't know... i was just disappointed and out of money for misinformation that should have been all up-to-date... thank you very much for any assistance you may provide and please notify me that this account is closed and voided... sincerely, linda j. scroggins 5/26/16 How do i send an e-mail to you in order to cancel my account? i was sending a letter to your company at support@persopo.com, but it wouldn't take it when i hit send.(it said invalid e-mail)... i also wanted to let your company know, that not one thing regarding the person i was looking up had any information correct on them... very disappointed... if you would, please submit a cancellation of my trial membership and the $29.93 from my account already being withdrawn (there wasn't a way for me to void the first acct. so took a trial membership for $1.00 to get some kind of information)... also, there was no way to access or correct any false information on the person i was looking up... i knew it was all false, since it all came back as my home address, phone number, and all the divorce and marriage records were other people i didn't know... i was just disappointed and out of money for misinformation that should have been all up-to-date... thank you very much for any assistance you may provide and please notify me that this account is closed and voided... sincerely, linda j. scroggins 5/26/16

Answer:

You can call customer service at 1-866-371-2590 during business hours, or you may email anytime to support@persopo.com to request cancellation.

By Mike M., over a year old

Question:

How do i cancel as i couldn't do another backgfround How do i cancel as i couldn't do another backgfround

Answer:

You can call customer service at 1-866-371-2590 during business hours, or you may email anytime to support@persopo.com to request cancellation.

By Mike M., over a year old

Question:

You cancelled my membership after one search! you had better not charge me more than one dollar. regardless, i'm requesting that my membership be cancelled immediately. this appears to be a scam. i repeat, cancel my membership immediately. You cancelled my membership after one search! you had better not charge me more than one dollar. regardless, i'm requesting that my membership be cancelled immediately. this appears to be a scam. i repeat, cancel my membership immediately.

Answer:

You can call customer service at 1-866-371-2590 during business hours, or you may email anytime to support@persopo.com to request cancellation.

By Mike M., over a year old

Question:

How can i cancel my account? i don't need or want it anymore How can i cancel my account? i don't need or want it anymore

Answer:

You can call customer service at 1-866-371-2590 during business hours, or you may email anytime to support@persopo.com to request cancellation.

By Mike M., over a year old

Question:

I paid to find out if someone was married or divorced. no info available. whats up with that? I paid to find out if someone was married or divorced. no info available. whats up with that?

Answer:

Persopo.com provides access to our database of records on over 320 million Americans. If the information is already in our database, you will be provided the information immediately! If the information has not been previously released to us, we will send an electronic request out to those courthouses whom hold those records and ask they forward them to us. These requests can usually take up to 72 hours to be provided, although that does depend on how quickly that particular courthouse responds to us. Some courthouses do respond much quicker than others. If you have any further questions regarding this, please do not hesitate to contact our dedicated customer service line at 1-866-371-2590 for further details!

By Mike M., over a year old

Question:

I'm trying to cancel my subscription and when i called the number it kept saying i had called outside business hours when i called it was within the business hours, how do i contact the necessary people to cancel my subscription? I'm trying to cancel my subscription and when i called the number it kept saying i had called outside business hours when i called it was within the business hours, how do i contact the necessary people to cancel my subscription?

Answer:

Your question says you were attempting contact a little after 7PM PST. We do actually close at 6PM PST. This would be why you were getting that message. Our hours are M-F 6AM-6PM Pacific Standard Time, and Saturday 8AM-3PM Pacific. You can also email support@persopo.com at anytime.

By Mike M., over a year old

Question:

How fast can i obtain marriage / divorce papers? How fast can i obtain marriage / divorce papers?

Answer:

Persopo.com provides access to our database of records on over 320 million Americans. If the information is already in our database, you will be provided the information immediately! If the information has not been previously released to us, we will send an electronic request out to those courthouses whom hold those records and ask they forward them to us. These requests can usually take up to 72 hours to be provided, although that does depend on how quickly that particular courthouse responds to us. Some courthouses do respond much quicker than others. If you have any further questions regarding this, please do not hesitate to contact our dedicated customer service line at 1-866-371-2590 for further details!

By Mike M., over a year old

Question:

I want to cancel my sub. I want to cancel my sub.

Answer:

Feel free to contact Persopo.com by phone at 1-866-371-2590 or by emailing Support@persopo.com anytime to cancel your subscription.

By Mike M., over a year old

Question:

I'm interested in your one month membership. however, below that it says my credit card will be billed monthly - how many months wil it be billed? i only want one month. thank you. I'm interested in your one month membership. however, below that it says my credit card will be billed monthly - how many months wil it be billed? i only want one month. thank you.

Answer:

Persopo.com is a membership based service. Similar to Netflix, or a newspaper, you are entering a monthly membership. When you find that you are finished searching you may contact our company by phone at 1-866-371-2590, or email us at Support@persopo.com, and request cancellation at any time. You will retain the full term purchased, but all future billing will be cancelled.

By Mike M., over a year old

Persopo.com Questions & Answers

I need to cancel my account effective 06/12/2016. mike burger I need to cancel my account effective 06/12/2016. mike burger

How do i cancel as i couldn't do another backgfround How do i cancel as i couldn't do another backgfround

How can i cancel my account? i don't need or want it anymore How can i cancel my account? i don't need or want it anymore

I paid to find out if someone was married or divorced. no info available. whats up with that? I paid to find out if someone was married or divorced. no info available. whats up with that?

How fast can i obtain marriage / divorce papers? How fast can i obtain marriage / divorce papers?

I want to cancel my sub. I want to cancel my sub.

Can’t see your question? Ask to get answers from the Persopo.com staff and other customers.