Payoneer FAQ | Sitejabber

Question:

Good day, i am from south africa and a want to use payoneer to receive international funds. must i get a card or can i just use the banking services? Good day, i am from south africa and a want to use payoneer to receive international funds. must i get a card or can i just use the banking services?

Answer:

Hi there! First let me say thank you for considering using Payoneer's services Tommy. While we do offer card as one option, this is certainly not the only way you can receive payments. If you register for your account directly via Payoneer.com you can sign up for a virtual balance account. This lets you store your funds in a balance, and withdraw them to your local bank account whenever you choose to do so.

By Rachel F., over a year old

Question:

How much do you charge me if i got money in my account and i want to withdraw it from egypt ? and what about the exchange rate? How much do you charge me if i got money in my account and i want to withdraw it from egypt ? and what about the exchange rate?

Answer:

Hi there, Assuming your Payoneer account was created in Egypt, when you wish to withdraw your funds from your Payoneer account to your local bank account in Egypt's local currency, a fee of 2% will be applied by us. There will also be fees applied by corresponding banks handling your transfer. I recommend that you check with your own bank to see if they have any landing fees.

By Payoneer P. over a year old

Question:

Can i use credit card to pay my suppliers Can i use credit card to pay my suppliers

Answer:

PLEASE GIVE ME MY PAYONEER MASTER CARD ARGENT

By MDSHAKIL A. over a year old

Question:

A transfer of £3349.18 was refused by payoneer - they say, but the money is still gone after almost 3 months. crooks and thieves, nothing more! A transfer of £3349.18 was refused by payoneer - they say, but the money is still gone after almost 3 months. crooks and thieves, nothing more!

Answer:

Totally agree! They will take all of your money! Close your account! & tell you it's for undisclosed reasons! Years of having a business down the drain because of Payoneer! Do not trust them please!

By Maria G. over a year old

Question:

How would i pay for payoneer master card How would i pay for payoneer master card

Answer:

Hi, we don't sell prepaid cards. Once you apply, get approved, and start receiving payments, you'll be able to order one for free.

By Alexander B. over a year old

Question:

It's been almost three weeks no confirmation or no notification from payoneer to my email i have emailed also but no response It's been almost three weeks no confirmation or no notification from payoneer to my email i have emailed also but no response

Answer:

Hi there Roney, It its unfortunate to hear about your experience. Do you mind clarifying what confirmation you are waiting for? Are you waiting for your account to be approved?

By Payoneer P. over a year old

Question:

How do i cancel a pending payment? How do i cancel a pending payment?

Answer:

Hi there, We sincerely apologize for the delay in our reply. If this is still relevant, please provide your customer ID, email associated to your Payoneer account, and the Payment ID number associated to the payment you wish to cancel. In the future, if you have a payment you wish to cancel, contact Payoneer Support via the link provided below and they will assist you with the process. https://payoneer.custhelp.com/app/login_form/redirect/Contact_us Thanks, The Payoneer Team

By Alexander B. over a year old

Question:

My client already submitted his payment to me last tuesday and yet it does not appear on my payoneer as of friday My client already submitted his payment to me last tuesday and yet it does not appear on my payoneer as of friday

Answer:

Hi there Joseph, We sincerely apologize for the delay in our reply. Please note that for future payments, we may ask the loader to provide documentation in order to verify the payment for loading. When you receive a payment future and it has not loaded in 1-2 business days, I recommend that you check your email for a message from support requesting further documentation for verification.

By Will B. over a year old

Question:

I want to withdraw funds to my bank account. "withdraw" appears nowhere on payoneer web page.

Answer:

Hi there Nic, If you are having trouble locating the 'withdraw' tab on your account, I recommend that you reach out to Payoneer Support via the link below so they can look further into your case. https://payoneer.custhelp.com/app/login_form/redirect/Contact_us Also, I recommend that you check out the link below for instructions on how to add a bank account and withdraw. https://payoneer.custhelp.com/app/answers/detail/a_id/18605

By Will B. over a year old

Question:

I just made a large payment to your company with regards to an overseas tour company and after payment a pop up said my mac had been infected...please I just made a large payment to your company with regards to an overseas tour company and after payment a pop up said my mac had been infected...please

Answer:

Hi there Dianne, We are sorry to hear about this. Please note that our website is secure. I recommend that you make sure that you are on our official website. If you are still experiencing this, please contact Payoneer Support via the link below with a screenshot of the pop up you receive. https://payoneer.custhelp.com/app/login_form/redirect/Contact_us

By Will B. over a year old

Payoneer Questions & Answers

Good day, i am from south africa and a want to use payoneer to receive international funds. must i get a card or can i just use the banking services? Good day, i am from south africa and a want to use payoneer to receive international funds. must i get a card or can i just use the banking services?

How much do you charge me if i got money in my account and i want to withdraw it from egypt ? and what about the exchange rate? How much do you charge me if i got money in my account and i want to withdraw it from egypt ? and what about the exchange rate?

Can i use credit card to pay my suppliers Can i use credit card to pay my suppliers

A transfer of £3349.18 was refused by payoneer - they say, but the money is still gone after almost 3 months. crooks and thieves, nothing more! A transfer of £3349.18 was refused by payoneer - they say, but the money is still gone after almost 3 months. crooks and thieves, nothing more!

How would i pay for payoneer master card How would i pay for payoneer master card

It's been almost three weeks no confirmation or no notification from payoneer to my email i have emailed also but no response It's been almost three weeks no confirmation or no notification from payoneer to my email i have emailed also but no response

How do i cancel a pending payment? How do i cancel a pending payment?

My client already submitted his payment to me last tuesday and yet it does not appear on my payoneer as of friday My client already submitted his payment to me last tuesday and yet it does not appear on my payoneer as of friday

I want to withdraw funds to my bank account. "withdraw" appears nowhere on payoneer web page.

Can’t see your question? Ask to get answers from the Payoneer staff and other customers.

Payoneer Questions & Answers

Good day, i am from south africa and a want to use payoneer to receive international funds. must i get a card or can i just use the banking services? Good day, i am from south africa and a want to use payoneer to receive international funds. must i get a card or can i just use the banking services?

How much do you charge me if i got money in my account and i want to withdraw it from egypt ? and what about the exchange rate? How much do you charge me if i got money in my account and i want to withdraw it from egypt ? and what about the exchange rate?

Can i use credit card to pay my suppliers Can i use credit card to pay my suppliers

A transfer of £3349.18 was refused by payoneer - they say, but the money is still gone after almost 3 months. crooks and thieves, nothing more! A transfer of £3349.18 was refused by payoneer - they say, but the money is still gone after almost 3 months. crooks and thieves, nothing more!

How would i pay for payoneer master card How would i pay for payoneer master card

It's been almost three weeks no confirmation or no notification from payoneer to my email i have emailed also but no response It's been almost three weeks no confirmation or no notification from payoneer to my email i have emailed also but no response

How do i cancel a pending payment? How do i cancel a pending payment?

My client already submitted his payment to me last tuesday and yet it does not appear on my payoneer as of friday My client already submitted his payment to me last tuesday and yet it does not appear on my payoneer as of friday

I want to withdraw funds to my bank account. "withdraw" appears nowhere on payoneer web page. I want to withdraw funds to my bank account. "withdraw" appears nowhere on payoneer web page.

Can’t see your question? Ask to get answers from the Payoneer staff and other customers.

I want to withdraw funds to my bank account. "withdraw" appears nowhere on payoneer web page.