PatPat Questions & Answers

Hi, Thank you for contacting PatPat and we appreciate the interest you show in purchasing from our Website. Delivery time frame to Puebla, Mexico takes 10-22 business days for express shipping and 12-27 business days for standard shipping. You may find that information here: https://us.patpat.com/article/help/helpmain/What-Countries-Do-You-Ship-To-How-much-is-the-cost-of-delivery-How-Long-Is-Your-Shipping-Time/872 For other inquiries, you may contact us via https://us.patpat.com/en/article/help/contact Should you need more assistance, please do not hesitate to let us know. We are happy to have served you.

Hi Courtney, It is imperative to us that all queries are handled properly. We would like to ask for the opportunity to answer your questions, in detail. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience, quoting this review. You may also visit our Help Pages: https://www.PatPat.com/article/help

Dear Eva, We appreciate the time you've taken to share your feedback. Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. For further inquiries, please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience.

Hi, Hi, We appreciate your interest in purchasing from us. Yes, we do ship to Canada. The regular shipping cost is $15 USD, but this can become FREE for orders over $99.00 USD(https://us.patpat.com/article/help/helpmain/What-Countries-Do-You-Ship-To-How-much-is-the-cost-of-delivery-How-Long-Is-Your-Shipping-Time/872). For further inquiries, please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience.

Hi, We apologize for not getting in touch with you sooner. Delivery to Saudi Arabia takes 12-17 business days after the order is shipped. You may learn more about our Processing and Shipping Time frames here: https://us.patpat.com/article/help/helpmain/What-Countries-Do-You-Ship-To-How-much-is-the-cost-of-delivery-How-Long-Is-Your-Shipping-Time/872 You may also send us a message: https://www.PatPat.com/article/help/contact

Hi, We're sorry to hear about the delay in receiving your order. Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Hi, Thank you for your inquiry. Shipment movement information is captured each time a tracking label is scanned in the carrier's delivery system, that's why it will tell you it's on its way to the next destination. We hope this clarifies. You may also contact us through https://www.PatPat.com/article/help/contact for other inquiries.

Hi, thank you for your inquiry. Unfortunately, you cannot pick up orders from our warehouse. Although you can contact your local post office/courier once it has reached your location to schedule a pick up of delivery. You may also contact us through https://www.PatPat.com/article/help/contact for other inquiries.

Hi Alisha, Thank you for reaching us and for your interest in purchasing from us. For more information on choosing the right size for your family, you may refer to this help page article: How accurate is your Size Chart? https://www.patpat.com/article/help/Ordering-Inquiry/Pre-Order/426 We're sorry to hear about the difficulty you are experiencing in choosing the right size for your needs. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address this question in more detail and in a timely manner.

Hi Darcy, We appreciate the interest you've shown in purchasing from our site. Please note that our processing time takes within 3-13 days but it may take shorter or longer depending on the availability of the items. Standard Delivery to Australia takes 5-8 business days Express Delivery to Australia takes 3-6 business days Depending on the amount of your order, shipping fee may be free. For more information on this, you may also visit our website Help Pages: https://www.patpat.com/delivery.