Hi Edie,

Thank you for contacting Patpat.

We apologize if you have difficulties placing an order.
May we know if you are placing an order through the website on a computer or through the Patpat mobile app?

If you are using your computer, may we suggest clearing your browser's cache and cookies. You may also try using a different web browser.
For more information on how to do this, you may follow this link:
https://www.wikihow.com/Clear-Cache-and-Cookies

If you're using the mobile app, try to uninstall and reinstall the app and this would usually solve the problem.

Should you need more assistance, please do not hesitate to email us back. We will be more than happy to assist you.