OZSALE Questions & Answers

Question 1

Question:

After reading these reviews i am concerned about receiving my purchase - order number 28287210. australia post tracking says number is invalid. After reading these reviews i am concerned about receiving my purchase - order number 28287210. australia post tracking says number is invalid.

Answer · 2019-02-26T04:01Z

Answer:

Hello Rhonda, thank you for your message and I apologise for the delayed reply. I have checked and can see that this order was delivered on 08/01/2019. I hope you love your order.

By Customer S., Agent over a year old

Question 2

Question:

I just bought a pair of walnut melbourne ballet shoes from ozsale for size eu 42 and i am size 9.5 in aus, how do i get my money back when they arrive I just bought a pair of walnut melbourne ballet shoes from ozsale for size eu 42 and i am size 9.5 in aus, how do i get my money back when they arrive

Answer · 2018-10-14T08:00Z

Hi Liz, please do send through a message directly via your account and "Contact Us" so that our team can help. If the order is not in the packing stage we can cancel the order prior to dispatch, if the order is already in the process of being prepared for shipment, once the order has arrived you can request a return direct via your account for your ballet shoes

Question 3

Question:

Hello, im a new customer and am wondering what happens with deliveries of larger items (i.e. bed) do you advise date of delivery? thanks Hello, im a new customer and am wondering what happens with deliveries of larger items (i.e. bed) do you advise date of delivery? thanks

Answer · 2018-07-30T03:32Z

Hi Samantha, generally our courier partners will text you prior to delivery but you can also track your order directly via your account all the way through to your door

Question 4

Question:

Actually getting orders or refunds or even contact Actually getting orders or refunds or even contact

Answer · 2018-07-30T03:30Z

Hi Kristy, please do send in any queries directly via your account and contact us as our team can generally respond within 24 hours during business days to most queries, alternatively please do call us directly on 02 8081 0972

Question 5

Question:

Im looking at buying a pr of assics running shoes, how would i get the right size ? and how long will it take for them to arrive to brisbane ? Im looking at buying a pr of assics running shoes, how would i get the right size ? and how long will it take for them to arrive to brisbane ?

Answer · 2018-02-06T06:25Z

Hi Brendan, thanks for messaging in, there is size guide beside each shoe which should assist with the sizing, we also have just below where you add your item to your cart the estimated delivery dates for each item and from where they are being dispatched from.

Question 6

Question:

Has anyone had phishing calls that could have come from people connected to oz sale? after using a debit card there i got a phishing phone call where they knew my name, the name of my bank which can be worked out from the card, my phone number?

Answer · 2017-05-30T08:57Z

Good afternoon, Marion! We have not had other reports of this, however, I would strongly urge you to give us a call on (02) 8081 0972, 9am - 8pm weekdays, should these concerns still be present, as we would love to investigate this and assist you where ever possible. Cheers, Jack.

Question 7

Question:

Are the bags like couch bags authentic? Are the bags like couch bags authentic?

Answer · 2015-06-30T08:05Z

Honestly doll I don't think they are. The one I got in the picture and site info looked really nice and when it arrived looked really cheap. With working full time it becomes a hassle to return and honestly they don't have proper return policies..

OZSALE Questions & Answers

After reading these reviews i am concerned about receiving my purchase - order number 28287210. australia post tracking says number is invalid. After reading these reviews i am concerned about receiving my purchase - order number 28287210. australia post tracking says number is invalid.

Hello, im a new customer and am wondering what happens with deliveries of larger items (i.e. bed) do you advise date of delivery? thanks Hello, im a new customer and am wondering what happens with deliveries of larger items (i.e. bed) do you advise date of delivery? thanks

Actually getting orders or refunds or even contact Actually getting orders or refunds or even contact

Im looking at buying a pr of assics running shoes, how would i get the right size ? and how long will it take for them to arrive to brisbane ? Im looking at buying a pr of assics running shoes, how would i get the right size ? and how long will it take for them to arrive to brisbane ?

Has anyone had phishing calls that could have come from people connected to oz sale? after using a debit card there i got a phishing phone call where they knew my name, the name of my bank which can be worked out from the card, my phone number?

Are the bags like couch bags authentic? Are the bags like couch bags authentic?

Who runs and an were do i go for my refund

Yes when will you send yvonne bales of 40/17 nicholson street crows nest the 2 cover she order or will you give me my money back,,i hve been waiting 3months

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OZSALE Questions & Answers

After reading these reviews i am concerned about receiving my purchase - order number 28287210. australia post tracking says number is invalid. After reading these reviews i am concerned about receiving my purchase - order number 28287210. australia post tracking says number is invalid.

Hello, im a new customer and am wondering what happens with deliveries of larger items (i.e. bed) do you advise date of delivery? thanks Hello, im a new customer and am wondering what happens with deliveries of larger items (i.e. bed) do you advise date of delivery? thanks

Actually getting orders or refunds or even contact Actually getting orders or refunds or even contact

Im looking at buying a pr of assics running shoes, how would i get the right size ? and how long will it take for them to arrive to brisbane ? Im looking at buying a pr of assics running shoes, how would i get the right size ? and how long will it take for them to arrive to brisbane ?

Are the bags like couch bags authentic? Are the bags like couch bags authentic?

Hello, i was looking on the ozsale site and there is a discount on converse up until tuesday, just curious as to whether that is still available on tuesday or not. also if the items can be shipped to australia and if so if there is a shipping cost.

Who runs and an were do i go for my refund

Yes when will you send yvonne bales of 40/17 nicholson street crows nest the 2 cover she order or will you give me my money back,,i hve been waiting 3months

Can’t see your question? Ask to get answers from the OZSALE staff and other customers.