OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

259 questions answered

21% answered in 1 day

Question:

Do the u.s. sizes run small ? hard to read the size chart. Do the u.s. sizes run small ? hard to read the size chart.

Answer:

Hi Tina! The sizing depends on the item. Common feedback is that the items do run a bit small. Have a great day!

By OpenSky E., over a year old

Question:

Need to return item not what ii ordered Need to return item not what ii ordered

Answer:

Hi Mary! Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with a return!

By OpenSky E., over a year old

Question:

I ordered from opensky but didnt get a shipment day why is this I ordered from opensky but didnt get a shipment day why is this

Answer:

Hi Diana! Sorry about the problem you are facing. Our items usually ship in 4 business days and should be delivered in 10 business days. Please contact our Customer Love team directly using the form below, and we will do our best to help you out as soon as possible: https://www.opensky.com/content/contact-us. We will be able to assist you with the estimated delivery date!

By OpenSky E., over a year old

Question:

I have written numerous times about my order. tracking said should be delivered march 15 and i still dont have it. order number 105103195 I have written numerous times about my order. tracking said should be delivered march 15 and i still dont have it. order number 105103195

Answer:

Hi Sheila! Sorry about the problem you are facing. Our items usually ship in 4 business days and should be delivered in 10 business days. We see your expected delivery date is 3/26/18. We have not received any emails from the email address associated with this order. We will be happy to follow up with you via that email address. Thanks.

By OpenSky E., over a year old

Question:

Hi i would like to order a dress i need to know if they run true to size? do ur clothes run small? Hi i would like to order a dress i need to know if they run true to size? do ur clothes run small?

Answer:

Hi Cheryl! The size really depends on the item. Please contact us at https://www.opensky.com/content/contact-us with the item information. We will be happy to help you!

By OpenSky E., over a year old

Question:

Hi, good morning(phil time)! do you serve customer from or living in the philippines? Hi, good morning(phil time)! do you serve customer from or living in the philippines?

Answer:

Hi Edmund! Thank you for asking! At the moment, we only ship to the United States. Sorry!

By OpenSky E., over a year old

Question:

Is it real 14k gold filled Is it real 14k gold filled

Answer:

Hi Cynthia! Please contact our Customer Love team directly using the form below, and we will be happy to help you! Please include what item you are interested in purchasing. https://www.opensky.com/content/contact-us

By OpenSky E., over a year old

Question:

Good morning, how do i return a product that i received that i am not happy with? Good morning, how do i return a product that i received that i am not happy with?

Answer:

Hi Lori! Please contact us at https://www.opensky.com/content/contact-us with your order information. Also, you can create your own return label by going here: https://www.opensky.com/customer-support?topic=961319. Thank you!

By OpenSky E., over a year old

Question:

Help me send an item back. i have received no help. Help me send an item back. i have received no help.

Answer:

Hi Lupe! Please contact our Customer Love team directly using the form below, and we will do our best to help you out as soon as possible: https://www.opensky.com/content/contact-us They will be able to assist you with a return. Also, all of our return information can be found here https://www.opensky.com/customer-support?topic=961319. Hopefully this will help you return your item. Thank you!

By OpenSky E., over a year old

Question:

You keep sending me emails saying i have $100.00 credit. is that a true credit or a discount? You keep sending me emails saying i have $100.00 credit. is that a true credit or a discount?

Answer:

We love our shoppers, and we try to show it as often as we can. That's why we regularly give you Credits and Discount Dollars to reduce the price on items you'd like to purchase. OpenSky is a marketplace with thousands of merchants, and many of them accept Credits and Discount Dollars on eligible products. If the merchant who sells the product you love takes these, the price will be adjusted automatically. You won't have to enter a Coupon Code or anything! If the merchant doesn't, the item's price will most likely be listed in black. However, you can double-check by clicking on the products. (All discounts and promotions will be listed on the side of the listing.) Please don't hesitate to let me know if you have any other questions.

By OpenSky E., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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