OpenSky Questions & Answers

Hi helen! You can reach our Customer Love team directly by calling (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Tammy! We are sorry to hear you are still waiting on the watch you orders. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, so it is likely that the products you mentioned were shipped by different merchants. In any case, you should be able to check the status of your remaining order by mousing over your name in the upper-right corner of your account and clicking the Purchases link. If you need any further assistance with this matter, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi wendy! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. All that being said, the $75 credit event you mentioned has since expired, and our current promotion instead offers customers the ability to save up to 30% off eligible products by using the coupon code FRIENDS. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Theresa! We are sorry to hear you are having trouble with your purchase. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.

Hi Pam! OpenSky hosts thousands of different shops and each merchant is responsible for setting their own pricing. Therefore, in the event that multiple merchants are offering the same product, it is not unusual for the prices to differ a bit. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Rosemary! Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to help you out with this as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to assisting you.

Hi Frances! You should have received an email notification if/when your order was shipped, but you can also check the status within your account. In order to do so, just mouse over your name in the upper-right corner of your OpenSky account and select the Purchases option. If you need any further assistance with this, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we will be happy to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Patricia! You should have received an email notification if/when your order was shipped, but you can also check the status within your account. In order to do so, just mouse over your name in the upper-right corner of your OpenSky account and select the Purchases option. From there, you should be able to locate the item and confirm the shipping status. If you need any further assistance with this, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Carol! We are sorry to hear that you had to return this item. Our records show that your payment method was refunded for this return on May 15,2016. If you need any additional information, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Hi Laura! In order to learn how to delete products you no longer wish to offer for sale, you can review the following entry in our FAQ: https://www.opensky.com/merchant/help?article=1996259. If you need any further assistance with this matter, please feel free to call our Merchant Help team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.