Here’s what consumers have asked with answers from OpenSky staff and previous consumers.
Hi Trena! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of different shops and we do not have access to any information other than what is included in the item description, but we will be happy to reach out to the merchant in your behalf. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will work on getting an answer for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Hi Julia! We are sorry to hear you have not received your shipping label yet. If you have not done so already, be sure to check the spam folder in your email client in case it was directed there. If you are still unable to locate the label, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to assisting you further with this.
Hi Kathryn! Again, our sincerest apologies for the inconvenience caused. Please see our message below regarding how credits are used on the OpenSky website. If you require additional assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Hi Kathryn! Our sincerest apologies for the confusion caused. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Hi Susan! We are sorry to hear the shirt you received does not fit as expected. In order to return the item, just go to the Purchases page within your account and click the "Need to return this item?" link next to the product. Our automated returns process will provide you with a shipping label you can use to return the item to the merchant. If you need any additional assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to help you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Hi Jessica! All items offered for sale on OpenSky should be the same price regardless of whether you purchase them through our mobile app or our website, so we would need to look into this further. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Hi Sandra! OpenSky hosts thousands of different shops and, while a few ship items from China, most are shipped from the USA. Regardless of where a shops ships from, they must be able to ensure items are delivered within 10 business days. At present, we do not currently support shipping to locations outside of the USA, but are looking into opening up our site to international buyers in the future. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.