OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

259 questions answered

21% answered in 1 day

Question:

What size are the women's thermo slimming detox pants with pocket . are they one size fit all. What size are the women's thermo slimming detox pants with pocket . are they one size fit all.

Answer:

Hi Trena! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of different shops and we do not have access to any information other than what is included in the item description, but we will be happy to reach out to the merchant in your behalf. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will work on getting an answer for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Have tried for more than a week to return a smart fitness bracelet and still have not received the rma that was to be delivered by ups, what is going on??? Have tried for more than a week to return a smart fitness bracelet and still have not received the rma that was to be delivered by ups, what is going on???

Answer:

Hi Julia! We are sorry to hear you have not received your shipping label yet. If you have not done so already, be sure to check the spam folder in your email client in case it was directed there. If you are still unable to locate the label, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to assisting you further with this.

By OpenSky E., over a year old

Question:

How does this "business" work? i got emails stating that i had unused credit then a charge shows up on my credit card! do you think you're going to get away with charging me for credit?? if you do, you don't know how good capital one's fraud dept. is! How does this "business" work? i got emails stating that i had unused credit then a charge shows up on my credit card! do you think you're going to get away with charging me for credit?? if you do, you don't know how good capital one's fraud dept. is!

Answer:

Hi Kathryn! Again, our sincerest apologies for the inconvenience caused. Please see our message below regarding how credits are used on the OpenSky website. If you require additional assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

The last few messages i've gotten from you talked of unused credit. now i see a charge on my credit card for god knows what. what are you charging me for? kathryn wildgen The last few messages i've gotten from you talked of unused credit. now i see a charge on my credit card for god knows what. what are you charging me for? kathryn wildgen

Answer:

Hi Kathryn! Our sincerest apologies for the confusion caused. OpenSky hosts thousands of independent merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you need any further assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Have received my blue pencil strep shirt and it's too small. would like to return it for credit but need a return authorization. susan noles Have received my blue pencil strep shirt and it's too small. would like to return it for credit but need a return authorization. susan noles

Answer:

Hi Susan! We are sorry to hear the shirt you received does not fit as expected. In order to return the item, just go to the Purchases page within your account and click the "Need to return this item?" link next to the product. Our automated returns process will provide you with a shipping label you can use to return the item to the merchant. If you need any additional assistance, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to help you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Why am i seeing the same item priced differently on the open sky app vs. online website???????? Why am i seeing the same item priced differently on the open sky app vs. online website????????

Answer:

Hi Jessica! All items offered for sale on OpenSky should be the same price regardless of whether you purchase them through our mobile app or our website, so we would need to look into this further. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I'm having the same problem. i suggest not doing any business with these crooks. where are my orders? where is the promised contact from 2 days ago? i want my money back!

Answer:

Hi Janet! We are sorry to hear about the trouble you are experiencing with your recent orders. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will work with you to resolve this matter as soon as possible.

By OpenSky E., over a year old

Question:

Sep 19, 2016 | 11:18pm edt srini m. replied: hi janet, thank you for contacting opensky. were sorry to hear about the delay with your order #103062247 & 103062345 waterproof dry bags 3-piece set (3 sizes) purple waterproof dry bags (3 sizes) medium 40l, orange waterproof dry bags (3 sizes) small 20l, green we have contacted the merchant and will update you as soon as we hear back. again, we apologize for this inconvenience and were here to help. if you have any questions, please dont hesitate to let us know. thank you, srini m customer support agent haven't hear a thing from this agent Sep 19, 2016 | 11:18pm edt srini m. replied: hi janet, thank you for contacting opensky. were sorry to hear about the delay with your order #103062247 & 103062345 waterproof dry bags 3-piece set (3 sizes) purple waterproof dry bags (3 sizes) medium 40l, orange waterproof dry bags (3 sizes) small 20l, green we have contacted the merchant and will update you as soon as we hear back. again, we apologize for this inconvenience and were here to help. if you have any questions, please dont hesitate to let us know. thank you, srini m customer support agent haven't hear a thing from this agent

Answer:

Hi Janet! We are sorry to hear about the trouble you are experiencing with your recent orders. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will work with you to resolve this matter as soon as possible.

By OpenSky E., over a year old

Question:

I cannot get anyone to handle my orders that were placed over a month ago. i have emailed many times, live chat with no answers. i have repeatedly asked for a call back and nothing. i want my money back since it is obvious the product is never coming. I cannot get anyone to handle my orders that were placed over a month ago. i have emailed many times, live chat with no answers. i have repeatedly asked for a call back and nothing. i want my money back since it is obvious the product is never coming.

Answer:

Hi Dianne! We apologize for the difficulties with your recent orders. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will work with you to resolve this matter as soon as possible.

By OpenSky E., over a year old

Question:

Are you items shipped from china and do you ship to canada? Are you items shipped from china and do you ship to canada?

Answer:

Hi Sandra! OpenSky hosts thousands of different shops and, while a few ship items from China, most are shipped from the USA. Regardless of where a shops ships from, they must be able to ensure items are delivered within 10 business days. At present, we do not currently support shipping to locations outside of the USA, but are looking into opening up our site to international buyers in the future. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

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