OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

259 questions answered

21% answered in 1 day

Question:

I don't get a response by email on my order #103451117. ordered on nov. 24, 2016 and email said it was shipped and gave tracking # with usps saying in transit. called usps and they have no record of it. the company commonwealth is a scam. i never got my order and they charged my card. i'd like a refund. can you help? thank you. I don't get a response by email on my order #103451117. ordered on nov. 24, 2016 and email said it was shipped and gave tracking # with usps saying in transit. called usps and they have no record of it. the company commonwealth is a scam. i never got my order and they charged my card. i'd like a refund. can you help? thank you.

Answer:

Hi Jacky! Were very sorry to hear about the ongoing issues youve encountered with your recent purchase. One of our agents have followed up with you regarding this issue via email case: 707639. Please check your email for more information regarding this issue.

By OpenSky E., over a year old

Question:

I ordered several items form open sky. the order came in three separate packages. the size of the clothing i purchased did not fit and now i have to return them. the other item ordered was a package of three ten foot iphone charging cords. i only received one of the three. i sent at email to cs@vistashops.com, but now am worried that i will never get the merchandise i paid for. please help! thanks I ordered several items form open sky. the order came in three separate packages. the size of the clothing i purchased did not fit and now i have to return them. the other item ordered was a package of three ten foot iphone charging cords. i only received one of the three. i sent at email to cs@vistashops.com, but now am worried that i will never get the merchandise i paid for. please help! thanks

Answer:

Hi Mary! We apologize for the difficulties with your recent orders. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we be happy to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve any outstanding matters as soon as possible.

By OpenSky E., over a year old

Question:

Still have not received my order order #103490801 on november 28, 2016 Still have not received my order order #103490801 on november 28, 2016

Answer:

Hi Rick! We are sorry to hear this order is taking so long to reach you. According to the USPS tracking information available for the item, it was picked up by USPS and is in transit to you. However, they have not posted any updates since December 2,2016, which is a bit unusual. The delivery is most likely just held up a bit due the busy holiday shopping season, but it may be a good idea to check in with USPS and see if they can give you an update that is not reflected in the tracking information. If you are unable to get an update soon, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we be happy to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We could potentially check in with the merchant directly, or even cancel the order if it is outside the advertised 10 business day delivery window.

By OpenSky E., over a year old

Question:

I want to send the product back wrong color and size and made cheap I want to send the product back wrong color and size and made cheap

Answer:

Hi Kathy! As we mentioned in reply to your previous, similar question, you can initiate a return from the Orders page within your OpenSky account by clicking the the Need to Return this Item? Link next to the item and stepping through our hassle-free returns process. If you need any additional assistance, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we be happy to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We are sorry to hear the product you received did not meet your expectations.

By OpenSky E., over a year old

Question:

How do i return the product made cheap How do i return the product made cheap

Answer:

Hi Kathy! We are sorry to hear you are not pleased with the quality of your recent purchase. In order to initiate a return, just go to the Orders page within your OpenSky account and click the Need to Return this Item? Link and you will be taken through our hassle-free returns process. If you need any additional assistance, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we be happy to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I just ordered a necklace saying "so there is this boy....he calls me mom." the reason i'm buying it here isthat i bought one last year from etsy and the quality was poor and the lettering wore off in a short time. i hope this is not the same necklace as i will be stuck with the same garbage i received with no recourse. please insure me that this is not the case because i purposely did not return to etsy for this jewelry. if it is you can cancel this before it's too late. I just ordered a necklace saying "so there is this boy....he calls me mom." the reason i'm buying it here isthat i bought one last year from etsy and the quality was poor and the lettering wore off in a short time. i hope this is not the same necklace as i will be stuck with the same garbage i received with no recourse. please insure me that this is not the case because i purposely did not return to etsy for this jewelry. if it is you can cancel this before it's too late.

Answer:

Hi Donna! We appreciate you sharing your concerns with us. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to confirm this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. Some of our member merchants do sell on Etsy as well, and we will be happy to check with the merchant to determine whether this necklace may be the same one you purchased in the past.

By OpenSky E., over a year old

Question:

When i tried to purchase a sale set of sheets today, after filling out all my credit information, in small print i found the message that you would not accept credit card. why wait to tell me that until after i gave you my info? seems shady to me. When i tried to purchase a sale set of sheets today, after filling out all my credit information, in small print i found the message that you would not accept credit card. why wait to tell me that until after i gave you my info? seems shady to me.

Answer:

Hi Gina! We apologize for the difficulties with your recent purchase attempt. We cannot be sure exactly what happened based on the limited information available, but it sounds like we most likely attempted to charge your payment card for your order, and that the charge attempt was declined. Please feel free to call Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you with this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Do they ship to canada? Do they ship to canada?

Answer:

Hi Annalise! Unfortunately, we do not currently support shipping to Canada, or any other locations outside of the United States, but we hope to expand to sell in other countries in the future. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to answer any other questions you may have. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I heard you dont have a customer service? can you return an item, that you are not satisfied with? I heard you dont have a customer service? can you return an item, that you are not satisfied with?

Answer:

Hi Lisa! Almost all items sold on OpenSky can be returned for any reason. Our standard return policy allows customers to return items within 14 days of delivery, but we actually have an extended holiday return policy in place now, which allows any returnable items to be returned all the way through January 31,2017. If you have any other questions, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Attention support. i sent back an item last week and would like to know when i will receive my refund. thank you, pauline benson 818-5188736 Attention support. i sent back an item last week and would like to know when i will receive my refund. thank you, pauline benson 818-5188736

Answer:

Hi Pauline! Once the return is received by the merchant, the refund will reflect on the original payment method 3-5 business days following the return. If you are not noticing a refund on your payment method within that time frame, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us

By OpenSky E., over a year old

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