OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

259 questions answered

21% answered in 1 day

Question:

Is there duty to be paid for shipping to canada

Answer:

Hi Fern! At this time, we currently do not ship to Canada. However, we look forward to implementing this feature in the near future and will make a big announcement when that happens! We apologize for any inconvenience caused.

By OpenSky E., over a year old

Question:

What is the phone number to speak to an opensky order representative? What is the phone number to speak to an opensky order representative?

Answer:

Hi James! You can reach our Customer Support Team at 844-707-7779 from 9 a.m. to 5 p.m. EST, seven days a week. We look forward to hearing from you!

By OpenSky E., over a year old

Question:

I haven't received anything but status is complete. why? I haven't received anything but status is complete. why?

Answer:

Hi Mieko! Typically when an order is marked as Complete it means that the item has been marked as shipped and is en route to its destination. For further assistance with the status of your order, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Attempted a purchase don't know if it even went through, tried again found same item (costing more this time) i don't want my card # floating out on the internet .. web sight kept flickering pages when ordering /// Attempted a purchase don't know if it even went through, tried again found same item (costing more this time) i don't want my card # floating out on the internet .. web sight kept flickering pages when ordering ///

Answer:

Hi Bruce! We're sorry to hear that you have been encountering issues with your recent purchase attempts! Typically when an order is attempted upon checkout and does not go through successfully, the billing information is not saved to the account. We would definitely like to go over this further with you to ensure that your information is removed from your account. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Can i chat live with an open sky agent Can i chat live with an open sky agent

Answer:

Hi LaTonya! Certainly. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I just place an order from open sky. after ordering i decided to check and see what their cs # was. i became very concerned when i found the only way to contact them is through email. my thought was i felt they would be a legitimate company since mr rebates had them listed on their site. i thought that would be a good sign. then i searched for their reviews and found all of these terrible reviews. i hope i did not make a mistake by ordering through them. i would think if people were satisfied with a company there would also be many 4 and 5 star ratings. this is an abnormal amount of negative comments. please tell me you will honor my order and i will not have to dispute it on my credit card??? I just place an order from open sky. after ordering i decided to check and see what their cs # was. i became very concerned when i found the only way to contact them is through email. my thought was i felt they would be a legitimate company since mr rebates had them listed on their site. i thought that would be a good sign. then i searched for their reviews and found all of these terrible reviews. i hope i did not make a mistake by ordering through them. i would think if people were satisfied with a company there would also be many 4 and 5 star ratings. this is an abnormal amount of negative comments. please tell me you will honor my order and i will not have to dispute it on my credit card???

Answer:

Hi Leyna! Were very sorry to hear that you were not able to locate the OpenSky Customer Support number! We definitely do have a number where you can reach us with any of your questions regarding your order. You can reach our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. We are also very sorry to hear that the reviews on the OpenSky website concern you, that is definitely understandable. The reviews posted here only represent feedback from a tiny subset of orders placed through our site, and are not representative of the *normal* OpenSky shopping experience. Issues admittedly do arise on occasion, but we are always happy to help address them. We truly hope you enjoy your shopping experience with us!

By OpenSky E., over a year old

Question:

I have a credit card charge from open sky which i don't know about. can you explain to me what this is? I have a credit card charge from open sky which i don't know about. can you explain to me what this is?

Answer:

Hi Shawna! It would be our pleasure to look into this unknown charge for you! For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us

By OpenSky E., over a year old

Question:

Does tomorrow -monday still get an extra 30% off? Does tomorrow -monday still get an extra 30% off?

Answer:

Hi Margaret! OpenSky offers different promotions almost every day, and the promotion we have going at the moment provides you with $50 of credit to use toward eligible items. You can read more about how our credit promotions work on the following page of our FAQ: https://www.opensky.com/customer-support?article=2492079. If you have any additional questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I have a charge for $34.62 posted to my american express account. what is the charge concerning? i need to know before i call ae and reverse the charges. if it is a legitimate charge, i will gladly pay, but i do not recall charging anything with your company. thanks! I have a charge for $34.62 posted to my american express account. what is the charge concerning? i need to know before i call ae and reverse the charges. if it is a legitimate charge, i will gladly pay, but i do not recall charging anything with your company. thanks!

Answer:

Hi Gary! Were very sorry to hear that you have an unrecognized purchase on your credit card statement. For immediate assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us

By OpenSky E., over a year old

Question:

I ordered bamboo sheets. item was advertised as having deep pockets to fit thick mattresses but the pocket was very shallow and will not fit over my mattress which is only 12" thick. can i return it? I ordered bamboo sheets. item was advertised as having deep pockets to fit thick mattresses but the pocket was very shallow and will not fit over my mattress which is only 12" thick. can i return it?

Answer:

Hi Helen! Our apologies for any inconvenience caused surrounding your recent purchase. You can initiate a return from the Orders page within your OpenSky account by clicking the the Need to Return this Item? Link next to the item and stepping through our hassle-free returns process. If you need any additional assistance, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we be happy to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We are sorry to hear the product you received did not meet your expectations.

By OpenSky E., over a year old

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What is the return policy?
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