OpenSky FAQ | Sitejabber

Question:

My wife ordered clothing. now upon reviewing our order says, "final sale. no returns." what if doesn't fit? uncool. should we cancel entire order now? My wife ordered clothing. now upon reviewing our order says, "final sale. no returns." what if doesn't fit? uncool. should we cancel entire order now?

Answer:

Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to assist you with this matter as soon as possible.

By OpenSky E., over a year old

Question:

Are the beats earbuds by dr. dre authentic? and how do i know that you are telling the truth Are the beats earbuds by dr. dre authentic? and how do i know that you are telling the truth

Answer:

Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to assist you with this matter as soon as possible.

By OpenSky E., over a year old

Question:

I recieved my earrings yesterday and one of the stones was broke off, can i return it for a refund? my transaction number is 8806309368. I recieved my earrings yesterday and one of the stones was broke off, can i return it for a refund? my transaction number is 8806309368.

Answer:

We apologize for the difficulties! Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to assist you with this matter as soon as possible.

By OpenSky E., over a year old

Question:

Opensky says i have 75.00 credit. is that like buy now pay later monthly payments or pay now? Opensky says i have 75.00 credit. is that like buy now pay later monthly payments or pay now?

Answer:

Hi Shirley! We love our shoppers, and we try to show it as often as we can. That's why we regularly give you Credits to reduce the price on items you'd like to purchase. OpenSky is a marketplace with thousands of merchants, and many of them accept Credits and Discount Dollars on eligible products. If the merchant who sells the product you love takes these, the price will be adjusted automatically. You won't have to enter a Coupon Code or anything! However, you would need to pay at checkout. If the merchant doesn't, the item's price will most likely be listed in black. Feel free to contact us at https://www.opensky.com/content/contact-us, if you have any other questions.

By OpenSky E., over a year old

Question:

Says i have $88.00 in credit but how much do i have to spend to get the credit? Says i have $88.00 in credit but how much do i have to spend to get the credit?

Answer:

Hi Linda! We love our shoppers, and we try to show it as often as we can. That's why we regularly give you Credits to reduce the price on items you'd like to purchase. OpenSky is a marketplace with thousands of merchants, and many of them accept Credits and Discount Dollars on eligible products. If the merchant who sells the product you love takes these, the price will be adjusted automatically. You won't have to enter a Coupon Code or anything! If the merchant doesn't, the item's price will most likely be listed in black. Feel free to contact us at https://www.opensky.com/content/contact-us, if you have any other questions.

By OpenSky E., over a year old

Question:

How did i earn opensky credits? How did i earn opensky credits?

Answer:

Hi Donna, We love our shoppers, and we try to show it as often as we can. That's why we regularly give you Credits to reduce the price on items you'd like to purchase. OpenSky is a marketplace with thousands of merchants, and many of them accept Credits and Discount Dollars on eligible products. If the merchant who sells the product you love takes these, the price will be adjusted automatically. You won't have to enter a Coupon Code or anything! If the merchant doesn't, the item's price will most likely be listed in black. Feel free to contact us at https://www.opensky.com/content/contact-us, if you have any other questions.

By OpenSky E., over a year old

Question:

Where are your clothes made? where is your company based?

Answer:

Hi Kathleen, Opensky is a marketplace with a variety of different merchants, and the clothes originate from different places. If you have a particular product you have a question on we will be happy to assist. Thank you

By OpenSky E., over a year old

Question:

What is your return policy What is your return policy

Answer:

Hi Joy! You can return or exchange eligible items up to 14 days from the date your order was delivered as long as products are in resalable condition. Items must be in their original condition (unused, unwashed and undamaged) with all the packaging intact. Please note that you cannot return or exchange certain products, including: 1. Custom products 2. Items listed in categories that do not allow returns or exchanges: Books Electronic Media Beauty (excluding electronics) Mattresses Intimates Gourmet Foods Hope this helps.

By OpenSky E., over a year old

Question:

Why the email address that you gave me for opensky customer love team does not work? i tried to access that address twice but the web tells me that it can not be found. what is going on with opensky? they are crooks. Why the email address that you gave me for opensky customer love team does not work? i tried to access that address twice but the web tells me that it can not be found. what is going on with opensky? they are crooks.

Answer:

Hi Maggie, We are sorry to hear that you are having trouble reaching us. We receive emails daily from our contact us form on our site. https://www.opensky.com/content/contact-us Glad we were able to resolve your concerns.

By OpenSky E., over a year old

Question:

Why when i go to track my package it is still sitting in the same place? if the merchant says that it is on its way should not it have been on the move? every since may 31 it has been in the same place. china. in about a week and a half i will be moving to another city and i doubt that i will even have the package then. i am so pissed. Why when i go to track my package it is still sitting in the same place? if the merchant says that it is on its way should not it have been on the move? every since may 31 it has been in the same place. china. in about a week and a half i will be moving to another city and i doubt that i will even have the package then. i am so pissed.

Answer:

Hi Maggie, We are sorry to hear that you are having trouble reaching us. We receive emails daily from our contact us form on our site. https://www.opensky.com/content/contact-us

By OpenSky E., over a year old

OpenSky Questions & Answers

Are the beats earbuds by dr. dre authentic? and how do i know that you are telling the truth Are the beats earbuds by dr. dre authentic? and how do i know that you are telling the truth

I recieved my earrings yesterday and one of the stones was broke off, can i return it for a refund? my transaction number is 8806309368. I recieved my earrings yesterday and one of the stones was broke off, can i return it for a refund? my transaction number is 8806309368.

Opensky says i have 75.00 credit. is that like buy now pay later monthly payments or pay now? Opensky says i have 75.00 credit. is that like buy now pay later monthly payments or pay now?

Says i have $88.00 in credit but how much do i have to spend to get the credit? Says i have $88.00 in credit but how much do i have to spend to get the credit?

How did i earn opensky credits? How did i earn opensky credits?

Where are your clothes made? where is your company based?

What is your return policy What is your return policy

Can’t see your question? Ask to get answers from the OpenSky staff and other customers.

OpenSky Questions & Answers

Are the beats earbuds by dr. dre authentic? and how do i know that you are telling the truth Are the beats earbuds by dr. dre authentic? and how do i know that you are telling the truth

I recieved my earrings yesterday and one of the stones was broke off, can i return it for a refund? my transaction number is 8806309368. I recieved my earrings yesterday and one of the stones was broke off, can i return it for a refund? my transaction number is 8806309368.

Opensky says i have 75.00 credit. is that like buy now pay later monthly payments or pay now? Opensky says i have 75.00 credit. is that like buy now pay later monthly payments or pay now?

Says i have $88.00 in credit but how much do i have to spend to get the credit? Says i have $88.00 in credit but how much do i have to spend to get the credit?

How did i earn opensky credits? How did i earn opensky credits?

Where are your clothes made? where is your company based? Where are your clothes made? where is your company based?

What is your return policy What is your return policy

Can’t see your question? Ask to get answers from the OpenSky staff and other customers.

Where are your clothes made? where is your company based?