Hi Joan! Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. It is unclear what may have led to this charge at present, but we will certainly be able to work with you to resolve the matter.

To whomever can help me, I just left a detailed message, I'm not sure why the company is closed when it's only 2:00 pm Eastern time and the message says your hours are until 5:00 Pm. I ordered a watch on Dec 22nd order number 101814563, and as of today, Dec. 31st no watch. I would like to talk to an agent, no more emails. Thank you Jackie I left my number on the message... I wish I read the reviews before I ordered this watch.