I had no problem at all getting a hold I had no problem at all getting a hold of them of them although they didn't answer the phone the first time he used Caller ID and called me back within a half an hour I receive text messages and everything I was really surprisedI had no problem at all getting a hold of them although they didn't answer the phone the first time he used caller ID and called me back within a half an hour I receive text messages and everything I was really surprised