Hi Sandra H.

Sorry for your inconvenience, since some technical issue, we cannot accept the exchange request at the moment, but we can accept returns.
And we are so sorry that because you have not provided your order number and other information here, we cannot process the order for you. Could you please provide us with your order number first?

Or you can submit a return request online here: https://noracora.com/contact-us

Steps: return-submit a return request-enter email address-enter order NO.-log in- order details- choose return items and return reasons.

Then we will send you the return steps and return address. Thank you very much for your patience to wait.

If you have questions about your order, please contact us by email at service@noracora.com or by chat online.