Yes. They will string you along with emails for a while and then kindly offer you 15 to 25% of your purchase price. Sending a flat rate box to China for about 5 lbs of clothes is around $90.00
This company is terrible.
You get only 15 days from the delivery date to return your item. You do need authorization. Go to their site and find the return policy. It takes a little digging to find it.
Good luck mine came from New Jersey address and took several weeks and got only partial crinkled up order