NFL Shop Questions & Answers

Kelli, You can send your information to customerfirst@nflshop.com. We would be more than happy to review the order and provide any information you may need!

Hello Kelli, Thank you for reaching out to us! We would be happy to help, however the order number provided is not consistent with our order number format. Please message us your email address, first and last name, or billing address so we may better assist.

Hello Denise, Thank you for reaching out to us. While we cannot tell you for certain if it is a fraudulent site, we can advise that our web address is www.nflshop.com. Please let us know if there is anything else we can assist you with!

Hello, thank you for reaching out to us! Unfortunately that is not a web address that is associated with us in any way. Our correct website is www.nflshop.com

Hello, Thank you for reaching out to us! We apologize you are experiencing technical difficulties while trying to place your order. We would be happy to search our system to confirm whether the order was successful or not. Please contact us with your email address, first and last name or billing address so we may better assist.

Hello Cassie, Thank you for reaching out to us. Each item has a processing time which will determine how quickly the jersey will ship from our facility. Typically, most jerseys take 3-5 business days to process and then depending on the shipping method you select will be delivered anywhere from 1-7 business days.

Hello Michael! Thank you for contacting us about this matter. Unfortunately, it does not look like the purchase you made was though us, and may have been a fraudulent site. The order number and billing name are not associates with us or our format. We are based in Jacksonville, FL, not in Beijing. We sincerely apologize for the inconvenience you may have experienced, and urge you to reach out to your bank. Please send us a direct message with a link to the site you ordered from so we may research it and try and have it removed. Thank you for your feedback!

Hello April! Thank you for reaching out to us. Autographed item shipping time frames vary based on the item and the manufacturer. As most of these items are fulfilled by the manufacturer directly, it would depend on their own shipping expectations for the item. All special ship dates will be clearly visible in red writing on the item page and will be repeated again before your payment is submitted. Please let us know if you have any additional questions and we will be happy to assist!