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NFL Shop Questions & Answers

934 reviews
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Here’s what consumers have asked with answers from NFL Shop staff and previous consumers.

61 questions answered
20% answered in 1 day
Question:

Answer:

Sure, you can email us at customerfirst@nflshop.com

By Chastity S., Team Lead, Executive & Social Relations
Question:

Hi. it says international shipping takes 2-5 weeks? that can't be right can it? am in hong kong. delivery from us is typically 1 week

Answer:

We do have two different international shipping methods available, the first being 7-21 business days at $24.95 and the second being the expedited option of 4-10 business days at $39.95.

By Chastity S., Team Lead, Executive & Social Relations
Question:

Answer:

I am very sorry but this site is for the US NFL SHOP. You will need to contact the UK International NFL Shop. They can be reached at Website: http://europe.nflshop.com/stores/nfl/en Contact Information: +44 (0) 330 333 0255 or customer.services@europe.nflshop.com. Julian

By Chastity S., Team Lead, Executive & Social Relations
Question:

I placed an order on dec 10th.the tracking number is not working (dec 17th), it's supposed to be shipped to canada.not pleased, is this normal ?

Answer:

We apologize for the delayed response. Do you have an order number we can look at for you? Thanks, Chastity

By Chastity S., Team Lead, Executive & Social Relations
Question:

After reading these reviews, i ask my self, so i really want to take a chance and order through your site? don

Answer:

NO! Don't do it Don! This is poor manufacturing from China and hasn't been verified. It's a skeptical site.

By Sarah D.
Question:

Will may order arrive before the 8th? w-21-12730-2168428638 what is the estimated delivery date?

Answer:

This message Is nonsense just like your performance.

By Michael S.
Question:

Answer:

Thank you for reaching out Mauro. We do not have a physical store. We are an online retail store. Thanks, Cayla J.

By Chastity S., Team Lead, Executive & Social Relations
Question:

I ordered a jersey on thursday night (around 930pm) and paid for net business day by noon. what day should i expect it to be delivered.

Answer:

Thank you for reaching out Kasey. Each item has a different processing timeframe before the item leaves our warehouse. Once the item is shipped it will be delivered within the Next Business Day. Thanks, Cayla J.

By Chastity S., Team Lead, Executive & Social Relations
Question:

How long does it typically take to deliver a order

Answer:

Joanna, that depends on the shipping method, where the order is being sent to, and if the items have a special ship date. We will be more than happy to look into your order for you. We ask that you please send us a private message with your order number or email address used to place the order. Sincerely, Whitney P.

By Chastity S., Team Lead, Executive & Social Relations
Question:

I was curious about the eta of my order 21-13736-2161824267, i was hoping to get it before friday of this week.

Answer:

Hello John, thank you for your feedback! We see you placed your order on Saturday and with the free-shipping code that was applied to checkout a standard ground service was applied. The item is scheduled to ship within 2 business days and once shipped it could take 3-7 business days to arrive with the ground service. As a one-time courtesy we will see what we can do to get the package to you sooner! Thank you for your business! Sincerely, Sarah B.

By Chastity S., Team Lead, Executive & Social Relations

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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