NFL Shop Questions & Answers

Hello Cheryl, We have reviewed the site at the link you provided and are sorry to say that your suspicions are correct. This site is in no way affiliated with us and we urge you to reach out to your bank right away to dispute the charges and report your card as being compromised. We thank you so much for reaching out to us about this and we will get in touch with our Legal Department right away to see if we can have this site taken down. Thank you and let us know if there is anything else we can do for you. Sincerely, Sarah B.

Hello Dan, so sorry for any confusion. Unfortunately, for an order to be delivered on a Saturday, "Saturday Delivery" must be selected at checkout. Otherwise and order shipped on Friday with a Next Day service will be delivered the following Monday. We hope this is helpful and welcome you to reach out if there is anything else we can help you with. Sincerely, Sarah B.

Hello Alexandria! Thank you for your questions - we are sorry to hear you are having trouble getting an update on your order. If you have not yet gotten in touch with our Fan Services center - please reach out to us here via Private Message and provide your full name, e-mail address and order number. It would be our pleasure to look into this for you. Sincerely, Sarah B.

Hello Nick, we are sorry to hear that you have not received a confirmation e-mail. Please reach out to us via private message here on Site Jabber and provide your full name, e-mail address, and order number and we would be happy to work with you to resolve this matter right away. Thank you again, we look forward to hearing from you soon! Sincerely, Sarah B.

Hello Deven, thank you for your message. Our records reflect that your package was delivered on 11/15. We are so sorry that you did not receive it! We see that you are shipping to an apartment complex and we urge you to check with your leasing office to see if they are holding it for you and failed to notify you. If you are unable to recover your package please reach out to us via private message here and we will be happy to work with you to resolve this matter. Thank you so much for your business. Sincerely, Sarah B.

We apologize for the delayed response Sal. The processing timeframes are listed with each item on the site. We would be happy to assist you further if you would like to contact us at customerfirst@nflshop.com. Thank you, Chastity

We apologize for the delayed response. According to the shipping method selected, your package should have been delivered. Upon review of your order, we see a request has been made for the replacement to be processed. Once your order has been shipped, you will receive an email confirmation. Thank you, Chastity

Hi Brian. Thank you for reaching out. We have processing timeframes under each item that is listed on the site. The shipping selected then applies once the package has been shipped from our warehouse. Please let us know if you have any additional questions and we would be happy to assist! Sincerely, Chastity

Hello Miguel. Thank you for your feedback! Returns take 7-10 business days to be received back in our warehouse, and an additional 2-10 business days for the return to be processed and an email to be sent out. Please let us know if you should need any further assistance. Sincerely, Karmen

Hello Leah. Thank you for your feedback! To send us an email, please follow these simple steps. Go to the "Customer Service" tab, located at the top of the website. Then click on the "Contact Customer Service" link. You will then see a link the says "Email Us". Simply click on that link and you can send us your email. We look forward to hearing from you soon. Sincerely, Karmen